T-Mobile

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Address: 1036 W Southern Ave #101, Mesa, AZ 85210, USA

Phone: (480) 969-3500

Website

State: Arizona

Zip Code: 85210

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Reviews

Where to begin. First I don't like to be yelled at by people who are supposed to be customer service representatives . I also don't like having to repeat my issue multiple times because  people don't know how to actively listen. This is the worst experience I have ever had at any retail establishment. No wonder their overall rating is so low I guess it's my fault I should've checked before bothering to drive all the way here.  I felt I was pretty clear when I said I don't know how to fix the storage settings to clear space can you please do it for me? Then when I got a big huge paragraph yelled at me by the person who wasn't even assisting me explaining how to do it except I don't know how to do any of that I don't know how to get a computer to read a phone so I'm sorry that I'm not tech savvy that's why I came into the store for help duh!

 8 years ago (25-11-2017)

If i could give zero stars I would. Everything is in Spanish with the subtext being in English!! This is America!!!!

 8 years ago (18-10-2017)

Please don't go here. I haven't been to this store in about three months and I'm still making payments that they claim would not happen. T-mobile is a nice phone company. I haven't had a problem with their customer support and, so far, have been really helpful. This location is something opposite. If you want to save yourself from the hair pulling surprise of a new high bill, DO NOT come to this location. They can and will do anything they can to charge you. 

 8 years ago (18-03-2017)

Jose and Jose G were phenomenal. I came in the day before Thanksgiving with a phone that would not turn on. I was a bit frustrated but they were able to calm me down. The previous TMobile - Tempe Market place -  had not told me a year prior that I had a leased phone - they also were rushing me out of the store. But this location surpassed my expectations. A job well done and I will only visit this location in the future.

 9 years ago (27-11-2016)

The customer service here was amazing. Jorge helped us out. He was very informative and patient and helped us get the phone we wanted! Jorge took his time to help us and didn't make us feel rushed. Thank you Jorge! My brother will enjoy the phone very much!

 9 years ago (19-11-2016)

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