Thrifty Car Rental

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Address: 5300 S Howell Ave, Milwaukee, WI 53207, USA

Phone: (877) 283-0898

Website

State: Wisconsin

City: Milwaukee

Zip Code: 53207

Opening Hours

Monday: 7:00 AM – 10:00 PM
Tuesday: 7:00 AM – 10:00 PM
Wednesday: 7:00 AM – 10:00 PM
Thursday: 7:00 AM – 10:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 7:00 AM – 10:00 PM

Update Info

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Reviews

Here's the deal. I reserved a car online for $140.52. When I picked up the car, it was $144.30. No big deal, I didn't even argue about it. Problem 1: I had reserved a full-size car. They said they didn't have one for me. I could upgrade for $15.00/day. Really? NO. Then the woman first helping us said one had just come in and (?) had the keys. So we took that one. It came with a sheet of paper that said they hadn't cleaned it because of the weather. It was covered with salt and grime. Plus it had JUST come in, so I assume they didn't clean the inside either. When we got in, we noticed it smelled like smoke, but there was no one to report it to. We Febreezed it at our destination. We returned the car on Sunday, our final bill was $100. more than agreed because the car smelled like smoke. Note: my husband has asthma, and cannot be around smokers. Upon complaint (although they would not let me talk to the Milwaukee manager) I was informed that I should be glad the charge was only $100. Usually it's $300. I am in the process of disputing the bill with my credit card company.

 8 years ago (09-01-2018)

If I could give zero I would, do not waist your time or money you are better off going with a more reputable company such as Hertz or Enterprise. I was told I would only have to pay one price online, I get to the counter and I end up paying over double what I was promised. No explanation as to why just slapped with all these fees and unwanted coverage. Not to mention the customer service was absolutely terrible, the woman behind the counter made it clear she wanted to be anywhere else but there. I told her several times I did not want coverage or gas, and it still was on my bill. I did not want to argue and I had places to be so I could not hang around to get the fees and coverage taken off. Stick with a more honest company, Thrifty is not one of them.

 8 years ago (09-10-2017)

Had a worst experience at Thrifty though this was the first time I rented from them. The lady behind the counter started interviewing me which was none of her business why and where I was going. Secondly they don't tell you anything about the toll or insurance like other rental companies. They just make you sign on the papers and say it's all done. But after I returned the car, they banged me with the charges for the toll, and I tried contacting customer service where I get an answer "Sir you must pay your bill as you used tolls". If the front desk lady told me before I would have been aware and taken a toll pass in advance. They don't talk all this, they just need where we go and why we go. Never in life to thrifty again !!

 8 years ago (19-08-2017)

Save your money folks. The costumer service was good but $477 for a compact car for 2 full days is crazy. Check the car out late Monday afternoon and brought it back by 3 am Thursday Morning.  I should have got a luxury vehicle for that price. 

 8 years ago (28-07-2017)

Never again! Zero STARS!!!

Once you accept the price online get ready for upcharges, , pressure to buy more, a slow pick up and $10 per gallon if you car is topped off. 

Received a week quote for a compact car online plus tax and service fees (taxes I understand but service? What service I'm renting a car, why isn't service part of what they do?)

My daughter (with special needs) and I waited in a line only 8 deep for a 1 hour 20 minutes (all the kioskes has out of order signs).
Got to the counter and the nice guy proceeded to tell me and my daughter how dangerous the compact cars where and we had NO chance of getting a 4 door (Daddy she said why are you getting a dangerous car, I heard). He proceeded to tell us he would never take his family in a compact??? What I'm thinking? He just hooked my daughter, was making me look bad and he won the first battle as he scared my daughter. This added over a hundred to the week.to our bill.

Ok now he wanted to sell me a full tank for gas $60 @ $3.25 per gallon, why...So I wouldnt have to fill up when I return the carback??? (Gas is presently $2.80 per gallon).  I asked how many gallons the gas tank held, he had no idea. I said no thank you.
The final charge he wanted to add was a insurance plan, I told him I had a full plan with Acuity Insuance. He had never heard of them but told me they wouldn't cover the lost rental rates they would charge if the car ended up in the shop??  We have been hear for 1.5 hours now and the clerk, that has never heard of my insurance company, has never seen my plan is telling me I better get this $200 plan ??? WHAT??
I didn't have my ins. plan in front of me and had never heard about this.Why wouldn't this be on the website, it is more than the car rental???  Next he insisted, I see everything on paper to help you out!  
 I just told him I didn't need to see what I just declined on paper. it was already printing.. 
He pointed the 3 upgrades, service, tax and the rental rate I initially had ($176). NOW WE WHERE OVER $600.!   I upgraded the size of the car and declined the other two.
Time to pick up the car....we head out to the garage, wait in another line for 10 minutes and the women said we should have a seat for about 20 minutes because this upgraded car wasn't in??? This was bringing us into a 2 hour wait to get a car!!! 10 minutes later we where called and told we where lucky a car had just come in (lucky, huh). We asked for a second key because we where traveling into some remote areas and thought it would be safer. They didn't have a second and had no answer about what would happen if we did lose our key.  

Well we had a nice trip, the car ran great and when I returned it they checked the gas meter and said I has 1.8 gallons low??? I had filled it the night before and we stayed in a hotel that was only a few miles away.  She pointed to the meter and yes the arrow was just below full?  In OR the gas is pumped by a attendant at every station and it appears he didn't fill it to the top and I didn't look.
Now the gas is $9.99 per gallon.   The THrifty checker asked if it was OK, I said no and she rudely said I should have taken the $60 deal I was offered. I couldn't believe she said that. I told her to put it on my bill and Thrify just totally lost me as a customer.. Every insteraction was terrible and obviously Thrifty is pushing these crazy rules.  DONE WITH THRIFTY!!!!

      
      
      
 8 years ago (25-09-2017)

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Thrifty Car Rental

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