U-Haul Moving & Storage of Lakeland

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 1621 N Florida Ave, Lakeland, FL 33805, USA

Phone: (863) 688-6725

Website

moc.luahu@lridbbf070687

State: Florida

Zip Code: 33805

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Reviews

They were nice and helpful over the saying it would be fine to drop off a dolly there and not were it was rented from after having the hitch break on the vehicle trying to keep U-Haul equipment safe. By only taking it a mile away rather than 10 miles back to original rental location. They did not at rental location or on phone or in person at new drop off location give details about an extra charge till after dolly was unhooked and they said one amount at drop off station on n. 98 in Lakeland, it was offered to be put back on vehicle and taken back to original rental location. They said that wasn't possible because it wasn't safe. Then got home to find out they took 25$ more than quoted price for fee at drop off location. I do not recommend them this is not the first time to be ripped off of by U-Haul.

 7 years ago (09-12-2017)

Terrible job on trailer hitch wiring installation. Customer service is bad, never answer the phone or call back. They put the wrong wiring "box" in my car. When I brought it back after it stopped working in less than a week, they wanted to charge me a complete new installation fee plus the new box.  It was never correct and never worked properly. They don't do a good job and don't honor their work.  Go to Hicks Welding.

 7 years ago (21-09-2017)

Had a hitch and wiring done. The left blinker was burned out after the installation and would not work properly, which can be dangerous when pulling a trailer. I called the North Lakeland branch,where the hitch was installed, and left several messages for the GM Mike, however, he never even attempted returning any of my calls. This branch has good workers, but the GM is terrible at customer service, resolving customer disputes and returning customer calls. They need train the GM at the North Lakeland location or give the position to somebody who is willing to practice good and professional customer service.

 8 years ago (10-07-2017)

The rep here fixed issues with our reservation and offered a solution to get us out quickly. We were very grateful. 

 7 years ago (26-08-2017)

Good place and people just pricey.

 7 years ago (04-10-2017)

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U-Haul Moving & Storage of Lakeland

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