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United States Postal Service

  1. Virginia
  2. Springfield Post Office

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United States Postal Service
Address: 6200 Rolling Rd, West Springfield, VA 22152, USA
Phone: (800) 275-8777
State: Virginia
Zip Code: 22152


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Reviews
I have never had a bad experience at this Post office. Today I came in to mail a large envelope and was greeted by Wade. He walked me thru the self serve mailing procedure so I didn't have to wait in line with people mailing packages. He went above and beyond. Thanks
8 years ago (11-12-2017)
Carrier put a package in my box that appeared to be medication for someone who does not live in my home. There is no outgoing mailbox as I live in an apartment, therefore I put it on top of the mailbox as all people do with return to sender mail. A lady came by and asked my husband if we received it, we told her what happened. This lady was a postal worker, an hour later another postal worker this time a man came and beat on my door to ask the exact same thing. He was rude and loud and blamed me for the loss as the package apparently wasn't on the box when they went back to get it. He then blamed the previous postal carrier for not putting a new family name label in the box. I tried to be helpful but finally after two different people coming to my house and his rudeness, I told him it wasn't my problem. He rudely and sarcastically said, "I'll be sure to take care of your mail" making me think he would be retaliating by losing my mail. This was so unprofessional as this was a huge oversight on their part. I have been in my apartment a month and have notified USPS of my move and that this is my address. I attempted to do the right thing with mail you all incorrectly delivered to me without being inconvenience (some people would have thrown it away) yet their staff comes to my home after we already spoke to one staff member and he's unprofessional and putting responsibility for losing and incorrectly delivering someone's mail and everyone but himself. Then the next day, I had a package to be delivered by Fedex Smartpost, delivered by the post office. The post office refused the package and refused to deliver it instead they told Fedex they had to, somehow the package ended up being marked as delivered to my door, never actually delivered, but fortunately someone found it at an incorrect door and brought it to my house. I called the post office numerous times and the woman that answered was very unhelpful telling me they never had the package, but not that they refused it from Fedex. I asked to speak to the manager and she said she was the manager like a bad imitation of Chapelle. She then completely ignored my issue and said "So, what happened to the package yesterday". I responded I would not discuss that a THIRD time when they deliberately cause issues with my package due to my refusal to pick up where they were negligent. I called back after this and a man answered who I began telling about what came off as a sarcastic threat from the man the day before and now my package was missing. He said "Well why didn't you call me? I'm the manager". I explained about his third unprofessional staff claiming to be the manager when I asked for one. Unprofessional and even criminal to be federal workers tampering with people's mail and retaliating against them for refusing to do their jobs for them. Do you really think I will ever go out of my way to take a package to the post office now that was mistakenly delivered to me?
8 years ago (19-09-2017)
Extremely nice people. Very good service. Thank you!!!
8 years ago (05-07-2017)
Friendly and helpful people in a modern post office. Great!
8 years ago (10-07-2017)
Liza who works at the desk is always so great with her service and accommodating. Great that this is my local Post Office.
8 years ago (20-04-2017)
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