United States Postal Service

Reviews, get directions and contact details for United States Postal Service

Address: 3920 E Thomas Rd, Phoenix, AZ 85018, USA

Phone: (800) 275-8777

Website

State: Arizona

Zip Code: 85018

Opening Hours

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 8:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: 10:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

Our so-called mail carrier has not delivered mail to our address in over three weeks, under the excuse of "animal interference", regardless of the issue having been both addressed with a supervisor and complied with, as verified by same supervisor.
This same "mail carrier" is continuing to skip our mailbox on a daily basis, which denies three families their mail service. Do mail carriers have more power than their supervisors, or is this branch office atEast Thomas and 32nd St. Just a very poorly supervised office?
I would really like an answer to this problem, and from reading other comments and reviews of this very same office,there are a lot of other United States Postal Service customers with very similar complaints/questions about this branch who are deserving of
answers or responses.
A postal customer named Irish

      
      
      
 7 years ago (12-01-2018)

I often get mail that is not for me (I have lived at my current address for 2 years) and on several occasions I have been tracking a package and get an update that a delivery attempt was made while I was sitting a few feet from my door (no attempt was made). The update usually also says a notice was left, but no notice is left. The staff that work at the office itself are fine enough which is the only thing keeping this review from being 1 star. They either need to hire better drivers or start keeping them more accountable, because I've had issues since I moved to the area and it seems to stem from the drivers.

 7 years ago (13-09-2017)

I'm only giving it 1 star because I can't give it none. One particular brown haired male worker is so spiteful and mean that I now order my stamps online so I don't have to walk to this post office, which is the only one in walking distance for me. I don't even want to go into this place. Horrible.

 7 years ago (20-01-2018)

Lobby hours are not accurate on windows. Employees are mostly friendly but very few available at counters when long lines are waiting,  scanning prepaid packages is not done most of the time which makes tracking numbers useless. Dropoff boxes are too small.  Prepaid package dropoff windows not same. 2 packages stolen from us so far.

 7 years ago (08-01-2018)

I was a city carrier assistant at this location. This has been the worst job I have ever had. I understand all the customer complaints it makes sense!!! When you walk back behind that counter there is no organization, just mail going in all different directions. Supervisors yelling at employees and treating them like they are criminals. My first day they put me out by myself (i did not know anything about the area of town) with a truck full of mail, gave me a map no gps and said good luck. How is that for training? smh Do you think mail got delivered to the right place that day? The start of my shift I would always see upset customers, there is no customer service!!! If you think about working here or doing business here stay away!!! They don't care about the safety of their employees or their customers. A manager named Hakeem wanted me to speed in traffic just to get done on time then told me he was going to fire me for not doing it and said that he did not care if I told the union!!! I am so glad  that I dont have to rely on this place as a means of employment.

 7 years ago (15-11-2017)

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United States Postal Service

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