United States Postal Service

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Address: 2110 Ranch Rd 620 S, Lakeway, TX 78734, USA

Phone: (800) 275-8777

Website

State: Texas

Zip Code: 78734

Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

I wish I could give this place a ZERO rating.Tracked package yesterday that was supposedly "delivered" to my mailbox. NOT! Called and spoke with "Danny" (supervisor) and he said he'd follow-up...NOT! They DO NOT answer their phones, let it ring, then pick up and put down phone (could hear them talking in background). Tried calling 1-800 USPS 3 times yesterday...say there is a 30-40 minute wait time...NOT! I'd still be waiting if I had not hung up after 50 minutes! They DO NOT answer, either! Just put you on continual hold! This Post Office needs to be shut down, along with USPS! Most inept company and people I have ever experienced! Still NO package!

 7 years ago (18-10-2017)

Probably the worst customer service I’ve experienced at any USPS in the United States! 
I’ve lived in a lot of states and visited the USPS location in each. I thought that the Lakeway location, out of any other, would be just a bit nicer. 
There is one particular employee that literally clicks her tongue, snaps her bubble gum and stares at you...prior to her taking her time to call you to her window and then treats you horribly. Heaven only knows how she is still employed. The remainder of the employees are slightly better, but the lack of customer service at this location is incredible. I actually drive to other locations now, just to avoid this one.

 7 years ago (05-01-2018)

Delivery times are often after 6pm. I am home and yet they don't bother to come to the door for a signature, just leave a note in the box. I request re-delivery, it doesn't happen. Last two days I didn't get any mail at all when I have 3 tracking numbers they show as delivered both days! I have a locking mail box so it is not being stolen... at least not by anyone not working for the post office.

 7 years ago (10-11-2017)

This entire post office including delivery has very poor customer service.  I have witness this myself both with problem delivery's and poor customer service at this Post Office.  Delivery postman out by Mansfield Dam has a bad attitude.  This Post Office has torn apart a piece of mail for us and other mail delivered to wrong address.  Every time I go to this Post Office staff is rude to people.  No wonder postal service is going down hill.  A entire replacement of staff is needed at this location to people who appreciate customers and this type of work.

 7 years ago (11-12-2017)

Tracking of my package says my package was delivered and it was NOT. Cannot get ahold of anyone to assist me. Ugh.

 7 years ago (25-01-2018)

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United States Postal Service

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