US Post Office

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"Visit your local Post Office™ at 155 Father Morissette Blvd! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers passport services by appointment only."

Address: 501 W Lowell Ave, Shenandoah, IA 51601, USA

Phone: (712) 246-2703

Website

State: Iowa

City: Shenandoah

Zip Code: 51601

Opening Hours

Monday: 8:00 AM – 1:00 PM, 2:00 – 4:30 PM
Tuesday: 8:00 AM – 1:00 PM, 2:00 – 4:30 PM
Wednesday: 8:00 AM – 1:00 PM, 2:00 – 4:30 PM
Thursday: 8:00 AM – 1:00 PM, 2:00 – 4:30 PM
Friday: 8:00 AM – 1:00 PM, 2:00 – 4:30 PM
Saturday: 9:00 AM – 12:30 PM
Sunday: Closed

Update Info

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Reviews

First I want to say I had a missing package. And I went to the post office today and I was waiting for the employee to talk to their supervisor to help me find my package which it took 30 mins to see if it was in the back. So the supervisor called the driver and she said the driver that drop it off the package to my address but no package was there. But before all this I made a phone call and the customer care person I spoke on the phone said it was drop off to someone’s house around the area. So that what I told them. And the supervisor didn’t believe me. We went back and forth and the supervisor ended off saying we can’t help you if the package said it was delivered to your house. That’s so unprofessional. So as soon I left and drove to my house my neighbor walks up to my house and said this package does not belong to me. And guess what it was my package. The workers really need to pay attention what they’re doing. And to be honest. Don’t be behind the bush and lie.

This Lowell Post Office at 155 Father Morissette Blvd is one of the best larger facilities in Massachusetts.  The lines move fairly quickly compared with other urban post offices. The clerks have always been helpful and polite in my experience. The supplies are well organized and plentiful.   It is nice to have free parking, and plenty of it.

This has got to be the worst USPS location in the US.  I forgot my keys and asked the agent at the desk for my mail.  She went and asked her manager. He came out with my mail and gave me a cold steer and said,  " Do not bother coming for your mail if you forget your keys in the future."  It was a scary moment for me as I am the rightful owner of the box.  I had my ID on me and credit cards, so I am not sure why he gave me the cold treatment. I also noticed that other box owners would ask the agents for their mail without having the key without any issues.  Well, the only difference is skin color. I have observed at multiple USPS locations in this region; whites can get their mail without having any problems.  The one time I did as a black man, it's a problem.  Not to mention; returning mail to the sender; that has the street address and box number.  Once again, I am not surprised. I pray that one day everyone can be treated equally.

Just left this USPS location and the old lady working here was so rude. I was walking in and she stopped me and told me my package needed to be taped and label needed to be on the box in the rudest way possible she said they do not do that for us anymore and they don’t have tape which I understand but why wasn’t I able to go in and purchase tape and do it there? She could have helped me as an employee for this company should have but nope she chose to be rude and shut the door on saying “I don’t have time for this” as she locks the door and goes to lunch.

I wish I could give them Zero star. I mailed some stuff include a mobile phone to my sister in another city. But they picked the mobile up in the box, and my sister got the empty box. Then they said it's happend !!!!!!! and did not pay me back never. I lost more than 1000 $ .....  EMBARRASSING

If I can give it NO stars, I would. Lady at the counter with super short hair was rude for no reason and yelled at me because the shipping label wasn’t perfect. I tried explaining to her that it was an automatic label similar to Amazon and I was just returning a product. She kept cutting me off and yelling at me. Never again. They don’t even know how to scan packages and do their jobs. Have lost packages here before! Good luck!

I came in at 1pm on a Friday and the lady at the service desk was difficult to deal with. I know customer service so I can explain what went down. I had a question, she provided an answer that was insufficient. I then said have a nice day as I walked away. In summary her glare was a non verbal cue that she would rather be anywhere else.

I've been shipping packages at this location throughout covid and have only ever had good experiences. Sometimes the wait is long, but that isn't the fault of the people working here; almost everyone who's helped me so far has done so genuinely and thoroughly. Occasionally someone a little less patient would help; but, I can't imagine how difficult the working conditions are/can be, and choose 100% not to hold it against them. No reported issues with the timeliness and conditions of my parcels aside from expected covid/election delays. I think they're doing a good job and am happy to work with them.

So, just another typical P.O.. However, I will say that this is a pretty busy Post Office. For as busy as it is, I was in and out pretty quickly and I accomplished what I set out to do. Lowell, you definitely have one of the better P.O.'s. Lucky you!

Wait times are absolutely unreal here. I’ve come back three times and each time the line is literally out the door 20 plus people each time. Same can be said about 10:30am on a Tuesday. It’s about 30-45 minutes to get through the line. They shut down other locations and get don’t have enough people working here. That said once you get to the postal worker they are extremely pleasant and helpful. Unfortunately I’ll take my business to fedex because usps is not allocating enough resources to this location. Stopping squeezing your existing employees and get more help.

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