Virginia Tire & Auto of Falls Church

Reviews, get directions and contact details for Virginia Tire & Auto of Falls Church

Address: 7231 Arlington Blvd, Falls Church, VA 22042, USA

Phone: (703) 349-4720

Website

State: Virginia

City: Falls Church

Zip Code: 22042

Opening Hours

Monday: 7:00 AM – 8:00 PM
Tuesday: 7:00 AM – 8:00 PM
Wednesday: 7:00 AM – 8:00 PM
Thursday: 7:00 AM – 8:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

Used to be a great repair center.   A poor emissions test experience,  I will not be returning unless I have run out of options.   My complaints about my inspection experience were dealt with by management dismissively.   Sad 😔.

Update.  The emissions inspector initiated the inspection  without the appropriate probe devices needed for a 1994 4WD 3/4 ton truck, and I was told, later, that such devices would have to be ordered.  Attempts to use a dual exhaust probe set in my single tail pipe vehicle (hack) caused a test failure result.  This result could not be corrected because the emissions test computer software had not been updated.  This required the intervention of the District emissions inspector. 

No one likes vehicle inspections, much less failure results.  This was a frustrating experience that once escalated to management was dealt with a shoulder shrug and the option to wait with an inconclusive result while the analysis computer was fixed, and the tailpipe probe was ordered and received.

I had the test result status cleared/invalidated by the VA EPA supervisor, and the vehicle was tested without exception at another inspection station.

I had to pay for two inspections. 

The facts are facts.  My review is objective and stands.  My observations cannot be swayed by an offer of a coupon or discount on my next repair.

Management may wish to ensure that it's technicians are equipped with, and maintain, the tools and equipment needed to serve inspection customers.

Hopefully, in the time since my inspection experience, this problem has been corrected as it was promised.

 9 years ago (19-01-2018)

The staff lied to me about my brakes and gave me an estimate of $1,200.

I went somewhere else, and there, they were able to identify the real problem on my car, and it definitely wasn't my brakes at all!!!

And I finally spent less than $600 to have my car fixed at the other place.

I realized  later that they were doing a brake change/repair promotion, so obviously it explains everything!

 9 years ago (24-01-2018)

Well, so much for good service.  First time I used VA Tire & Auto, Falls Church, for anything other than safety & emission checks.  Told them what I wanted, dropped the car off before I went to work with a note to call me.  Told them again on the phone.  At the end of the day, nothing had been done and I was given a bill for $119 for "diagnostic work" and $7 for "shop supplies" to tell me what I told them to do.  Don't see me returning here for any kind of work.

Update - The shop owner called me and after listening to my issues stated that he would refund my diagnostic work because I had clearly indicated the work I wanted completed.

Update 2 - It took three weeks, but I did receive my refund and an apology.  They are not perfect, but are willing to make it right.

 9 years ago (01-09-2017)

It's sad that managers would lie to their customers and their employees.  I had a tire pop recently and utilized the VTA Valet service to pick up my car.  That's probably the only good thing about my recent experiences with VA Tire & Auto.  The Valet picked up my car and one of the managers suggested that I replace all four tires.  I informed him that I only needed the one done and he still suggested against it even though I told him I could not afford it.  He told me that while he still suggests the other three being changed that they will go ahead and do the one since the tires I requested were in stock.  When the Valet attendant dropped off my car, I noticed that my spare was still on the car.  I asked the valet attendant why it was still on the car and he responded "well I don't think they actually changed the tire."  This didn't sound right, so he called his boss.  When he was done with the conversation, he tells me that his boss said that they couldn't do "just one tire" and that "the tires I wanted were not in stock."  He also said that the manager would be calling me back about this.  When the manager calls, I ask him why the popped tire was not replaced.  He said that they couldn't do just one tire.  I asked him why he told me they could go ahead and replace just the one for now and he said that I misheard him.  I didn't mishear him...I was promised one could get done.  I also asked why he told me there were tires available, but told my driver there were none.  He said this was an error on his part and that they did not have the specific tire I wanted in stock.  I honestly don't believe this and only think they wanted me to buy four tires.  Upon checking the "suggested" for what they told me they wanted to do, which they didn't do, and they were going to charge me $1,300 for stuff I never requested and was never suggested in the first place.

I'm not the only one who's had issues with VTA...watch out if you decide to use VTA and any of their branches.  They'll charge you, or try to charge you, for stuff you don't need done!  Never recommending this place and letting everyone I know that uses it to avoid it.

 9 years ago (15-09-2017)

Good service, clean and good explanation and options provided.  Staff are polite, courteous and professional.  Uniform shirts and ties are a nice touch.

 9 years ago (24-05-2017)

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