Williams-Sonoma

Reviews, get directions and contact details for Williams-Sonoma

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Inspiring cooks everywhere! http://www.williams-sonoma.com/

Address: 120 Washington Ave Ext Ste 215D, Albany, NY 12203, USA

Phone: (518) 456-0201

Website

State: New York

City: Albany

Zip Code: 12203

Opening Hours

Monday: 10:00 AM – 9:30 PM
Tuesday: 10:00 AM – 9:30 PM
Wednesday: 10:00 AM – 9:30 PM
Thursday: 10:00 AM – 9:30 PM
Friday: 10:00 AM – 9:30 PM
Saturday: 10:00 AM – 9:30 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

Clean store with very friendly employees! They have been helpful to me both in person and over the phone. We have enjoyed striking up conversations with them in store. My boyfriend and I have been shopping at Williams Sonoma for a few things for our new home. The only thing we wish to be different is some of the high prices. We try to choose wisely wherever we shop. But anyways, the store itself is great! I’d recommend it!~

 7 years ago (30-11-2017)

I am utterly disappointed by the poor customer service at this particular Williams-Sonoma. The store claims to price-match against competitors such as Sur La Table and Amazon, but Melissa, the manager, creates all kinds of excuses not to honor that policy. I was trying to match a product of the same brand, style, size, etc., for a mere $3 price difference, but she refused to match the price because of the color. However, even when I found another listing with the exact same color, Melissa still would not budge, claiming that Williams-Sonoma's version of the product was "of better material" (which is baseless).

Moreover, it is very difficult to make a return at this WS. I initially bought two tins ($45 worth) of their new dark chocolate peppermint bark to try, but was very disappointed with the bitter and flour-like taste. Thus three days after my purchase, I decided to return the second tin, which was unopened and still sealed in its plastic. Another staff member who claimed to be the store manager (but later admitted she was not) refused to process the return, saying that all she would do for me was to give me two corporate numbers to call. She could not respond when I pointed out that neither my receipt, nor the cashier who rung me up, said that the item was final sale. This staff member then said she would take back the chocolate but NOT give me back my money or any form of store credit. As a loyal customer of WS who has spent thousands of dollars through the years on their All-Clad, Demeyere, Staub, Le Creuset and Wusthof products, I was appalled by this belligerence, idiocy and blatant dishonesty. For a mere tin of chocolate, this WS staff member was unwise enough to turn me away and lose my business forever.

Williams-Sonoma now has numerous competitors--especially Sur La Table--in luxury cookware and home goods. If WS is to succeed, they should emulate Sur La Table's consumer-friendly return policy, which allows you to return any product "if you aren't completely satisfied."

The Crossgates WS is severely deficient in training its staff to treat customers with utmost professionalism, respect and honesty. Because of my repeatedly negative experiences here, I am never returning to the Crossgates Williams-Sonoma again.

 7 years ago (16-04-2018)

One of my wife's favorites, great quality and in our favorite mall too.

 7 years ago (03-05-2018)

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Williams-Sonoma

Reviews, get directions and contact details for Williams-Sonoma

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