Alamo Rent A Car

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Reserve with Alamo Rent A Car and get last minute specials and hot deals on car rentals for vacation and other travel needs.

Address: Airport Hotel, 1 Arrivals Rd, Philadelphia, PA 19153, USA

Phone: (800) 992-9823

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State: Pennsylvania

Zip Code: 19153

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Reviews

With Alamo Insiders I got a small discount on the rental.  I had a little bit of a wait at the Philadelphia airport but it wasn't too bad.  I was able to check in online prior to arriving so that I could skip the counter and just choose my car and go to the exit cashier.  There was a very helpful guy around when I got off the shuttle at the car lot who helped me choose my car and showed me how it worked.  When I exited I did not receive any paperwork, which concerned me a bit.  The car description said the car would have a CD player but it didn't.  But otherwise the car (compact SUV) was nice.

 7 years ago (27-09-2017)

My first experience with Alamo was a mess. I made my reservation to pick up a car at 6:30. I was there at 6 am. When I talk to somebody that work for Alamo they told me that I can use a debit card. When I got there they told me that only way I can use a debit card was if I was out of town. Then I had to wait til my bank open to apply for a secure credit card. I received my card. Then I went all the way back to Alamo to pick up the car. I picked up the car at 11:20am. I had to be in Florida by 11:00pm that night. I didn't make it. 

The second time was bettert they upgrade my car for me. They really know how to correct a mistake that was made by them.

I really love renting from Alamo car rental. I just recently rented a car from them. I went to go pick it up. Alamo side wasn't no one there on that side so I have to go on National side. I will never do that. The woman did something in the computer and my bill was 700.00. When I came back I spoke to Alamo rep. They took care of it and put it back at the price it said it was going to be. One thing I like about Alamo the know how to keep their customers happy. Thank you Alamo

 7 years ago (04-10-2017)

This was my first time renting from this location.  Check in was average and uneventful.  I had two children under 4, one car seat, two strollers, a backpack, an XL suitcase and a smaller toddler suitcase.  I was really surprised that neither the driver to it from the airport attempted to help me as I navigating getting us and all of our belongings on and off of the shuttle bus.  Hey basically watched me struggle, smh.

The ONLY reason this location got four stars is because of a man named Dawan that helped us when I returned the car.  He was very nice and provided excellent customer service.  Even after he was done checking the car in, he came back to Mame sure we were okay and told me not to worry about the mess that the children made.  It was the time that he took to ensure that we were satisfied with the car  and our overall experience that made all the difference.

 7 years ago (03-01-2018)

I never had a worst experience renting a car. 
The agent was rude and unprofessional. 
Plus when I took the car I noted there was a scratch and dent on the right bumper and I’m glad that I didn’t leave the lot until I got it documented and signed by them because when I got back the next day the were trying to claim that scratch through my insurance and when I insisted and showed the manager the signed paper they told me not to worry about it and they will not file a claim through my insurance. 
Be careful when you rent a car and find a better company

 7 years ago (27-11-2017)

Despite confirmed reservation they refused to rent a car just because I had debit card. It was not an issue in Alamo Miami, but here in Philadelphia they have different policy. Manager didn't help. I even received an email with confirmation from Alamo, which says that debit card is allowed. I had to use Hertz services, but it was twice as expensive. It was too late for train or bus, because I had a flight from NY a few hours later. I definitely not recommend Alamo Philadelphia Airport.

 7 years ago (23-11-2017)

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