E-Z Rent-A-Car

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Address: 1 Scott Way, Philadelphia, PA 19113, USA

Phone: (800) 277-5171

Website

State: Pennsylvania

Zip Code: 19113

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Reviews

Don’t waste your money here, the customer service is the worst. No shuttle will pick you up, and they will add other fees on your online price.

 8 years ago (30-12-2017)

Absolutely terrible - avoid at all costs.  Had a confirmed reservation for 8 p.m.  Arrived at 7:30 at the airport and boarded the Wally Park Shuttle, as instructed.  They told me to get off as the rental place was closed.  Called the 800 number and received negative help (still before the confirmed pick up time).  They told me to come back tomorrow, even after I explained that I just landed after traveling all day and did not live at the airport (??).   I asked for a supervisor and got no further response.  After on minute of silence I hung up.  Had to locate an alternate rental company and pay significantly more for another car.  No constructive offer or apology - treated like it was my fault.  May pursue other action against this outfit.  Absolutely terrible service - avoid this outfit at all costs.

 8 years ago (23-05-2017)

The car that they gave me was extremely dirty, when asked for different car, they said all of the cars are that way. I returned my car after hours (3 o'clock in the morning), but they charged me for extra day, because they didn't enter my checkout time until afternoon. The office they have, is a joke, customer service is a joke. Would never book a rental car with them.

 8 years ago (18-11-2017)

Bad policy cannot changing location cannot except credit card  over the phone ? They want 200% more to changing location will modify

 8 years ago (16-12-2017)

Was charged $49.99 for prepaid fuel.  Was told $2.36 a gallon and whatever I didn't use would be refunded.  Rented car on full and returned on 7/8.  Called customer service (a RUDE rep with a VERY heavy accent) told me price is non refundable.  I paid 50$ for 2 gallons of fuel. RIP OFF.  SCAM.  do not use this company.

 8 years ago (11-07-2017)

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