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Apple West County

  1. Missouri
  2. Affton Electronics Store

Reviews, get directions and contact details for Apple West County

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 131 W County Center, St. Louis, MO 63131, USA
Phone: (314) 288-1830
State: Missouri
Zip Code: 63131


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Reviews
I was referred to the store after my cell phone stopped working by my cell provider, upon going into the store I had a horrible visit. I asked a lady for help and she kind of blew me off as if I wasn't in need of help. I finally grasped her attention and proceeded to tell her my problem and why I was there. She informed me that this store works from appointments only. I have never in my life heard of a retail store that is in a busy mall working off of appointments and she said there was no associate available to help. I asked to speak to a manager and he came out I informed him of the problem I was encountering and he basically said there was nothing that they could do to help. I asked him to have his supervisor call me and still that has not been done. I have had apple products for a long time and feel that when there is an issue that can only be taken care of in the store it should be completed when you go into the store. I think it is silly to have to come back another time when you have already made a trip there in the first place. I will have to start re-thinking my apple purchases in the future if this is how customer service is handled. Apple products are very expensive, and to have something stop working so soon should require prompted and courteous attention. I think this matter could have been handled much better especially since it was 2 hours before the store closed!!!!!
8 years ago (31-08-2017)
CUSTOMER SERVICE SUCKS!!! They had told me that the phone issue would be covered under warranty and so I came up to the store and waited a 1 1/2 hour only to find out that it would not be covered. The store manager BOBBY did not care to help at all. Acted like he had something else better to do. Does not represent the company well at all.
8 years ago (24-09-2017)
I just replaced screen on iPhone 6s for $150. It failed diagnostics so I was issued a brand new model. Fantastic service. I also brought in a 6plus with no touch response. They issued me a brand new model for $150. I've always had wonderful experience with this store. Visited multiple times.
8 years ago (14-08-2017)
What is the point of making a appointment?? Absolutely no point at all with this company. Worst customer services so far. Waited 2 hours just to be told they don’t have a replacement phone in stock. Even though there software was 100% the issue as the Apple employee stated. So Android is bad and so is Apple now what?? Back to a flip phone I go. Eddie Huetteman is supposedly the manager at this location. Apple please do your self a favor and get rid of him. Definitely one of the most NON Friendly customer service you can imagine from Eddie. Stay away from this specific Apple store people.
8 years ago (20-09-2017)
Showed up at 6:52. We put our phone number in to be texted. They told us it would be 1 hour so we walked around for a while. at 7:55 we returned and I checked with them on our status. I was told that it would be around 8:15 before we could be seen. At 8:25 someone came over to just enter some basic information before a tech could see us. He proceeded to tell us that essentially we would be leaving there without our issue resolved but we could still talk to a tech. At 8:38 a tech came over and did some work. He said that we could either leave the phone there and come back the next day (it was Saturday so return on Sunday) or take the phone with us and come back but either way they would have to give us a new phone. He assured me that the new phone would be in on Sunday. I called around noon on Sunday and they told me that there was no way he could have told me to come back Sunday because they do not get deliveries on Sunday. I would have to wait until Tuesday to see if the new shipment came in. A lot of miscommunication and run-around by this store. No one really seemed to have accurate information and everyone was just lost. Avoid this store (and Apple if possible) if you enjoy valuing your time!
8 years ago (10-10-2017)
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