Avis Car Rental

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Address: 13201 N FM 620, Austin, TX 78729, USA

Phone: (512) 250-9716

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State: Texas

Zip Code: 78729

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Reviews

Easy, efficient, and accurate;  how renting a car should always be. The service team is friendly and helpful. The car was in great shape and the prices were good. I've never had such a nice car rental experience. I highly recommend this location!

 8 years ago (08-05-2017)

I've given this location inside the Walmart 2 stars only because the corporate customers service line was helpful, friendly and well-versed in customer service. 
  My frustration begins with making a reservation online for a last minute emergency trip 1200 miles both ways.  I got off my computer and called the location on the way to pick up my mini van, only to find that they don't have one.  Wow!!  The agent told me that they know the system shows they have them, when they don't because they're shuttled 30miles from the airport to the location. I called later in the afternoon so i was out of luck. 
 I get back online to book another reservation, only it's dangerously close to closing time now. 3 calls, to let them know i'm coming,to that location go unanswered and as I arrive i find the agent siting in a chair reading something.   He turned out to be very friendly , HOWEVER, I am told that I get charged each day for 24hours of use BUT on Sunday, my return day, they close at 2 instead of 6, the time I rented.   I can't return at 2 but Joe, the manager, rambles on and on about policy instead of being a human being for a second and answering my question.  "Do you think this is fair?"   I will be charged a 3rd day if I can't return it by 2 and that's how it is.  When did people stop listening and become robots??   Not only did I bring it back on Sunday but I vacuumed it first. 4 kids and 1200 miles and I brought it back spotless.  That's the respect I show.  Joe could've handled this many different ways but instead he chose to spout policy instead of doing right by his customer. 
  Thank you, corporate customer service for doing what's right and making sure I don't get charged the 3rd day.

 8 years ago (13-02-2017)

We had a terrific experience we Avis.  We walked right up to the counter and were in our car and out of the airport in less than 15 minutes.  The car we received was terrific.  When we returned, we stayed at a hotel in which we simply dropped off the car and were able to walk back to the hotel. This was the easiest experience we have ever had in a car rental and the best car we have ever had.  Great experience. 

 9 years ago (14-05-2016)

I've rented my share of vehicles from almost all other agencies but AVIS never fails to impress. From the best prices and selection to the easiest pickup and return. I would definitely recommend them to anyone looking for a courteous and professional experience. 

 9 years ago (31-05-2016)

Don't rent cars from avis car rental. The reason is is we are on a vacation in San Diego and I started to snoop around the car and the car was super dirty. There was hair in the car. There was water bottles under the seats. And there was a loaded gun in a cabinet. So we called a sheriff to help us out. The sheriff took the gun.and we called the company that issued the car. We called Avis and Payless car rentals and threatened to sue but they denied everything. But they can get in trouble because the car was not cleaned or checked for anything. The gun was a revolver. LOADED !CHILD ENDANGERMENT!

 9 years ago (13-08-2016)

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