Budget Car Rental

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Budget Car Rental Round Rock operates one of the world's best-known car rental brands. Budget is an industry leader in providing vehicle rental services to value-conscious travelers.

Address: 661 Louis Henna Blvd #360, Round Rock, TX 78664, USA

Phone: (512) 310-2145

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State: Texas

Zip Code: 78664

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Reviews

Even though we made reservations, and paid upfront, this location never has cars available. Second time we have had to postpone our travel plans for hours. Attitude from clerk needs to be put in check also. Clerk needs to be on the phone calling the people who are late turning in cars instead of being a jerk. I have never had this problem with any other car rental companies, nor from the location downtown Austin. Budget/Avis really needs to look into Round Rock office and find out what the heck is the problem. Not reliable at all.

 8 years ago (24-06-2017)

The location will only answer the phones 5% of the time and then will be rude when they do answer. Pay the extra and rent with another company if you like customer service.

 8 years ago (06-06-2017)

I'm sorry but I called to get someone to answer my question but they pick up and hung up. til I got someone by name Randy he totally hung up while I was moving for him to hear me better. That's no way to do that to a customer won't be needing there service. It February 22, 2017

 8 years ago (22-02-2017)

Rude manager and bad service: I am not a person who write reviews a lot unless I feel like I really had a bad experience or something went way too far. Me and my family rent a minivan to drive to Chicago for one week from this Louis Henna location of Budget. 

When my husband went to check out the car, the manager at this location was so raciest and rude to him. My husband said, he literally changed the car which was assigned for us to an old minivan. My husband didn't feel right at all bringing this car for our long trip. But since we had to reach to Chicago soon, my husband checked out the car from them and parked by our house driveway.

After about two hours we packed all stuff inside the car and about to take off from our house driveway we noticed there was a dent on the front of the car, which we didn't notice when we checked out this old car(the car was parked under heavy sunlight and couldn't see all the dent). I called them right away to report the dent, obviously it was little past 6pm and they were closed. I tried to call all the numbers I searched for budget and nothing seem like to help to report our dent before we take off. SO, just bcuz we were not feeling safe driving this old car and they did not tell us about this dent when we checked out, we lost total trust with Budget, we decide not to leave that evening until this store open up in the morning and report it. My kids and we were all upset and sad that we couldn't leave that day after we were all ready and packed.

I called them very next morning at 9am when they opened, and it happened to be the same manager who served my husband the day before. I told him about the whole situation and why we couldn't leave to Chicago as we planned. That irrespective manager of this location told me, that dent can be made by us after we checked out the car and we have to pay. I literally cried at that moment and I told him, you have the worst customer service and worst manager for any location can have, who doesn't take care of customer issues. He ruined our family vacation plus all these pain he put on us which only happened only because we happen to rent a car from this Budget. My husband was so mad and he returned the car back to them at that moment.

 9 years ago (13-07-2016)

Great service everytime I have used this location. It's always quick in terms of in and out, so for the price it's the best option I'm aware of in N Austin

 9 years ago (24-09-2016)

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