Avis Car Rental

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Avis Car Rental Cambridge operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty.

Address: 1 Bennett St, Cambridge, MA 02138, USA

Phone: (617) 534-1430

Website

State: Massachusetts

City: Cambridge

Zip Code: 02138

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 8:00 AM – 6:00 PM

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Reviews

Based on what I read on the post on FB and my own experience. I can conclude that Avis love to charge people in post rental stage. Avis may appeared to be a good deal in the beginning, but they have massive amount of hidden fees later. In their promotional page, they don’t even show the final price after tax and fees. In my own experience, I have rented a car, drive from NYC to Boston. I have passed several toll booth on the way, I wasn’t aware that there is a e-toll in the car, and I never found it in the car neither, (at least it’s not in an obvious location, I noticed the e-toll in some of other car I rented), and the front desk staff never informed me anything about E-toll. So, like a good citizen, I paid every single toll cost. Weeks after I returned the car in Boston, Avis sent me a E-toll bill. Despite my explain to customer service, they refuse to refund me. They send me away to toll service and ask me to provide receipt to them, most people don’t even ask for a receipt at toll booth, everyone is busy to get away. Also, they charge me for two day, despite the NYC front desk staff told me as long as I returned the car to them by noon, I should be only charge for one day. I understand my loss is not much compare with most people here. But I will still do my best to share my negative experience with people and ask my friends and family to avoid Avis at all cost. I have used other rental company before, they are maybe more expensive, but at least they won’t screw you like Avis, and you will see how much you really going to pay in the front, unlike Avis they try to secretly charge you in post rental, sometime even without sending you the bill. I won’t even find out till I saw the charge on my credit card, Avis never even notify me. I don’t know how you can justify that. I had to go back to Avis website and send my information to get an invoice, and even on their invoice, it’s not that clear, the amount is not exactly match up. Do yourself a favor, stay away from Avis, and don’t get fooled by their low price.

 7 years ago (16-01-2018)

Don't expect a warm and fuzzy feeling when renting a car here. Staff is curt at best. The garage is confusing to return the car as well. I will not be using this rental car place if I can avoid it.

 7 years ago (25-10-2017)

Welcome to the first circle of hell, reserved for those with reservations. I've used this rental desk four times on weekends during the Summer and Autumn and each time I've been greeted by a line of customers twenty deep. There is never more than one person manning the rental desk and often fewer. The line has never been briefer than an hour.

 8 years ago (15-10-2016)

Helpful staff and a convenient place to rent a car if you live in Cambridge. 

 8 years ago (25-04-2017)

my wife and I needed a one-way rental from Cambridge to Atlanta GA over the holidays. It could not have been easier, quicker and more friendly experience. and the car was in great condition as well. we had a great trip and experienced equally efficient and friendly service dropping off the car. we plan to recommend Avis to our friends and will rent from them in the future. thanks
Jim Neely and Deborah Silverstein

 9 years ago (04-01-2016)

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