Benjamin Franklin Plumbing of Houston

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Address: 2501 Central Parkway B-3B, Houston, TX 77092, USA

Phone: (713) 228-1776

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State: Texas

Zip Code: 77092

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Reviews

After hurricane harvey  ben franklin tried to tell me i was in a flooded area which i am not. They then informed me that they would no longer service my area because flooding has happened 5 miles away. I understand not wanting to put employees in danger but telling customers they will not service the area after a terrible disaster is unforgivable. Especially when I am not in the flooded areas. They are way overpriced and the dispatcher tried a " holier then thou" attitude with no compasion displayed what so ever. Any company that wont help out a long time customer in an hour of need will definately rip you off. That is unless they decide they not going to service your area, or best case scenerio you dont call them.  They deserve no stars. These very few high ratings are obvious from employees and family.  If in the Atascocita, Humble or flooded Kingwood your best bet is to call ELI's PLUMBING of Humble. They are prompt and come out 24/7 no matter what. Eli is also a fraction of the cost of a big non community entity like ben franklin. 
DO NOT CALL BEN FRANKLIN, BUYER BEWARE!

 8 years ago (02-09-2017)

Ben Franklin  hires shady employees who are not legally certified or hold valid plumbing contractor's license. Ignacio Mena had his contractor license revoked in CA and he was arrested in Placer County CA in 2015 for performing plumbing jobs without a license and is currently on probation in CA. He is also a thief and stole a check in July 2016 and forged the signature to cash it, probably to pay for a new license in Texas. He is a true con artist.  BEWARE!

 8 years ago (19-01-2017)

They got one star only because they come on time and the plumber was very nice and did all he could, otherwise they would be negative!. He put me in touch with his Manager Mike.  The manager was useless and unaccomodating at best. The Benjamin Franklin Plumbing company has lost what could have been a loyal customer.  My mother purchased a water heater from them in April of 2012.  2 1/2 years later the gas control valve stopped working. They came out and replaced it.  6 months later that new gas control valve also stopped working and they came and replaced it again, 6 months later the same new gas control valve stopped working again!  This time when they came they wanted to charge me $500 to replace it again.  Of course they blame it on Honeywell which is the producer of the rotten gas control valves
 (all of them).  The units parts are under warrany so that was just what they wanted for labor!  They said I should have had to pay the labor the last 2 times they replaced it.  So. I guess they think putting an extra $1500 in labor over 4 years into a $6 or $700 water heater is good.  Not to mention that I would have to pay it again in another 6 months when this new one craps out bringing the number up to $2000 and on and on every 6 months, not including the purchase and installation of it to start with.  I think if I was them I would have tried to figure out what was actually causing them to go bad or replace the unit a long time ago.  I also would take it to Honeywell and make them eat the cost not the customer.  He actually told me to call Honeywell!  I am not Honeywell's customer, you are.  I am your customer! They said, there is nothing they could do!  What they meant was there was nothing that they would do!  So I did what I could do.  I sent the nice plumber away and bought a new hot water heater from an honest independent plumber who has been doing random plumbing jobs for my mom and I for years.  He gave me the new water heater at his cost and charged me installation.  Stay away from the Big Box plumbing companies they are only interested in fattening their pockets and lightening yours.  If you need a really good, licensed, honest, and reasonable plumber I will give you a name in Houston.

 9 years ago (12-01-2017)

My Parents Recently Had $30,000 Of Work Done By Benjamin Franklin Plumbing, And They Did An EXCELLENT Job. And Angel, The Foreman Was An Absolute Delight. However There Was One Snag!

After The Project Was Complete Water Would Come Into The Garage From Under The Door During Heavy Rain.

After Telling The General Manager Rick About The Problem, He IMMEDIATELY Sent A Worker To Inspect The Issue (He Was There In 35 Minutes)!

The Company Came Out The Next Morning And Resolved The Problem Quickly.

I Would Trust These Guys With Any Job. =)

 10 years ago (02-06-2015)

Great service, fixed the water heater, and didn't cost a fortune.

 9 years ago (26-06-2016)

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Benjamin Franklin Plumbing of Houston

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