Best Buy

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Best Buy - SW Tucson

Address: 5311 S Calle Santa Cruz, Tucson, AZ 85706, USA

Phone: (520) 294-7660

Website

State: Arizona

Zip Code: 85706

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 10:00 AM – 8:00 PM

Update Info

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Reviews

I was having problems with a printer--the paper was stuck and I could not get it out.  The guy at Best Buy was such a big help.  He knew just what to do and it took about 5 minutes (with no charge)!  I know they do not usually work on printers, but he was willing to help and God bless him!

 8 years ago (07-12-2017)

WENT IN FOR A FIRESTICK TV 4K BOX AND WAS HELPED BY THE KNOWLEDGEABLE STAFF AND WAS A GREAT PURCHASE

 7 years ago (09-01-2018)

These people are liars. They told me if I bought a screen protector for my IPhone, it would be a lifetime warranty if it cracked. Of course, when I went to replace it, they told me I had to order online. They said once the replacement comes in, to bring it in and they would apply it for free. Then when I brought the replacement in to be applied, they told me it would $7.99 to replace. That is not what I was told so I told Jorge to get a manager. He brings some lady named Monica, who is not a manager, just to tell me the same thing. I asked again for a manager and they tild me there wasnt one on duty at 10:30am on 10/15/17. I spend thousands of dollars in this store every year and I will not be back.

 8 years ago (15-10-2017)

i reciently went looking for a ipod touch for my daughter i found exactly what i was looking for great product helpful staff helped out in every way they can thanks

 8 years ago (07-12-2017)

The worst Best Buy in existence. Do not shop here unless you want to risk losing money often. It's like gambling except there's no payoff!

I've always shopped at Best Buy, they've been pretty good to me and I'm a platinum rewards member, except when I moved to Tucson and started to use this Best Buy. Nothing but problems. I've had 2 major incidents and quite a few frustrating minor incidents, but I'll go into the major incidents in detail.

Incident 1:

I had bought a laptop from them and 1.5 years down the road it started to die. I had installed a SSD alongside the normal Hard Drive and questioned if that would be a problem for repairs. They assured me not.

2 days later I get a call asking which drive was my personal one, which I informed them as such, confirming that they were not to touch that one.

2 days later I get my laptop back, but somethings off. They had taken my Solid State drive out of my laptop, and had partitioned the hard drive to make it appear like I had 2 drives installed. There is no reason anyone would ever do this unless they were trying to cover up the fact that they had stolen a hard drive.

Upon coming to talk to their team, we got very angry people accusing us of lying. Needless to say, after a very annoying evening, I got my Solid State back a few days later after they 'found it.'

Incident 2:

I had bought a TV, a pretty expensive one at that, but I was going to leave it in the box for a few months until I had my new place where I could put it. It dawned on me that I should take it out of the box to check it. After turning it on, it became clear the screen was cracked very slightly in the lower left corner. So off to Best Buy I go.

They told me no, that it was "obviously" because my fingernails had pierced the screen when taking the TV out of the box (what?). They claimed the proof was because there were fingerprints on the crack... Obviously because once I noticed the crack, I touched it to see if it was external or internal. They also said the box wasn't damaged so therefore no return. (So I guess if I hit the box with a hammer they would have accepted it right?) They tell me to get the General manager

Here's where things get interesting.

The general manager tells us no. We ask him to inspect the TV and he pulls it out by the sides. Then he gets the Geek Squad manager to come and inspect the TV. The crack is on the lower left of the TV and the Geek Squad manager takes one glance and says "oh yeah, that's fingers." He claimed that the damage is caused by pulling the TV out by the sides. He very snarkily said "it's right here on the box, see?"

Wait a minute. THE GENERAL MANAGER JUST PULLED THE DAMN TV OUT BY THE SIDES TOO! 

So we pointed that out and the Geek Squad manager kind of stammered for a bit. 

So here's the thing. We talked with numerous Best Buy managers from other stores, and they claimed they do returns on TVs like this all the time. When we brought this facet up, he claimed, well that's their policy, not ours.

SO THERE YOU HAVE IT! If you buy from this Best Buy, be prepared to lose a lot of money. Shop at another Better Best Buy like the one on Broadway or Wetmore. Or, you could never shop at a Best Buy again like myself. 

These people are crooks and I'm filing a corporate complaint about their behavior.

 8 years ago (23-11-2017)

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