Budget Car Rental

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Budget Car Rental Louisville operates one of the world's best-known car rental brands. Budget is an industry leader in providing vehicle rental services to value-conscious travelers. Key Drop-Off available at this location.

Address: 600 Terminal Dr, Louisville, KY 40209, USA

Phone: (502) 366-3360

Website

State: Kentucky

Zip Code: 40209

Opening Hours

Monday: 6:00 AM – 1:00 AM
Tuesday: 6:00 AM – 1:00 AM
Wednesday: 6:00 AM – 1:00 AM
Thursday: 6:00 AM – 1:00 AM
Friday: 6:00 AM – 1:00 AM
Saturday: 7:00 AM – 11:00 PM
Sunday: 7:00 AM – 1:00 AM

Update Info

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Reviews

Horrible front counter representatives!!! I rented a car this past weekend. The outside lot check in person told me to write down the mileage and take contract inside. Still haven't figured out WHY he didn't check me in. Anyway...As I approached the counter another customer was in front of me. As I stood in line for over 15-20 minutes, I was shocked when I noticed the front counter African American representative, by the name of "Andrew" carrying on a "worthless"  conversation with the customer in front of me. They were talking about everything EXCEPT the rental car she was either renting or returning. He looked up, and saw the expression on my face, and kept right on talking to her, as if he wanted me to wait longer. He even stopped typing on the computer several times to chat with this customer even more. By this time, another customer arrived and stood in back of me, and even he noticed the worthless conversation going on. We both stood in amazement. The Budget representative acted like we didn't even exist or we had all the time in the world to listen to his conversation with another customer. When I approached the counter,  he was still yelling and talking to the woman in a loud tone as she was leaving out the airport doors next to the Budget Rental car counter. Wow! How unprofessional. I can't believe he wasted almost 20 minutes of my time talking about worthless things and taking his sweet time checking this woman in or out. And to make matters worse, another representative came out of the back office and just stood at the computer and NEVER even asked me or the other customer if we needed help. As a matter of fact, he carried on a conversation with his co-worker. He didn't even have on a name tag, and his appearance was just sloppy and unprofessional.  Also...when I arrived at the counter that morning to pick my car up, the website says Budget is open at the airport at 5am....Come to find out, they don't even get started until 7am. False advertisement.  I went by what the website hours said, so I was standing at the counter looking crazy. When I asked the "Hertz" rental car agent next to Budget, what time did Budget get started, she recommended that I go down to Avis to get checked in. The Avis rental car agent was checking in another customer, and he even saw me standing at the Budget counter and NEVER waved for me to come down to his counter, even though I noticed him looking at me several times. He was so busy TEXTING on his cellphone. The Hertz rental car employee informed me that when no one is at the Budget counter, that usually Avis will check a person in. When the Budget employee finally arrived at 7am, she was unprofessional and rude and stated that they don't get started until 7am. If this is the case, then Budget needs to update their website with the correct times!!!! Why have customers arrive early, but have then stan in line? I think I will start rental for Hertz, since their agents were nice, helpful and professionally dressed and neat in appearance. Horrible experience.

 8 years ago (14-08-2017)

Becky was FANTASTIC !! I rented again from Budget @Louisville Airport on this past Thursday!  Becky, the only counter agent, greeted me and those in front of me with a welcoming smile. She spoke and explained everything clearly.... the car....WAS IN PERFECT SHAPE!! For the 4 day rental, the price can't be beat! I'm  definitely recommending Budget on all my Social Media sites!! BECKY, HOW DO YOU MAKE IT LOOK SO EASY ??? 
#TEAMBUDGET
#ITWASSEAMLESS
#BECKYROCKS
#CUSTOMERSERVICEEXCELLENCE!!
 
 8 years ago (10-09-2017)

Worst ever car rental service both in Baltimore airport and Louisville airport. I said car is smelling smoke they wrote on the agreement and second time I need to exchange at Louisville they gave a car which is not cleaned and when I went for exchange they said manager is not there he can't exchange the uncleaned car. The worst rental car service

 8 years ago (16-09-2017)

On january 22 Rent a car at this company cost me $ 514 dollars in less than 24 hours that i use the vehicle. When I suppose to pay around  $ 260 per day.. terrible price terrible company and terrible customer service they resolve  everything by saying that is nothing they can do...  no good place to go to... 
Airplane tickets will be a lot cheaper and faster 

 8 years ago (04-03-2017)

Cars not ready to pick up even with reservation still waiting

 8 years ago (27-11-2017)

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