Budget Car Rental

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Budget Car Rental Austin operates one of the world's best-known car rental brands. Budget is an industry leader in providing vehicle rental services to value-conscious travelers.

Address: 2901 S Capital of Texas Hwy, Austin, TX 78746, USA

Phone: (512) 732-0066

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State: Texas

Zip Code: 78746

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Reviews

We will never rent from budget ever again. The whole rental was the biggest sham of the face of this planet. From road side assistance to customer service to the local owner. 

First issue, the car broke down on the side of the road 2 days into our 2 1/2 week road trip. I'm understanding about this part all car models have lemons, so even a brand new van can break down. We call road side assistance and let them know what our problem is, the transmisson went out and that we are stuck oj the side of the road 30 miles from the nearest town. After some questions and being put im hold a few times, we were told that they could call a tow truck for the van, that the tow could only bring 2 people back to town with it, the other 3 people were expected to find their own way into town, and they couod not get us another rental vehicle at all since we were close enough to any of there locals, about 1.5 to 2 hours from the closest one. Telling them this was unacceptable, the person agree but told us to call back if she wanted to send the tow. After we hung up, we called the customer service number, and they told us that road side assistance had no right to tell us that. We were immediately transfered to a manager from road side assistance. All in all we broke down at 10am and did not get into town until 2.

The second issue was the car that they did end up finding for us. We had rented a 12 passenger van. During these 2 1/2 weeks we were going to be gone, we would be camping, so we had a lot of stuff that we had to take with is. The vehicle they found for us was a 5 passenger vehicle that took 5 pieces of luggage. They told us that we could trade it in as soon as we found a place that another one. Again we told them that this was unacceptable since there was no way all 5 people and all of our things could fit in the car. After another 2 hours on the phone, they found us another van 2.5 hours away that we could go pick up. They also paid for a hotel room, upon our request, so we could drop off our equipment to be able to drive the 5 hours round trip in the 5 passenger that they brought to go get the van that we needed. The supervisor also told us that for all the confusion and headache that she would take 30% off the cost of the rental. Minus the fact that it took so long to get everything done, in the end, we were happy to be back on the road and be able to finish our vacation without having to change much of out plans.

The third issue, we had taken the back two seats out of the van to give us more room to put luggage. We had looked over the agreement contract and did not see anything prohibiting it. While in the process of getting vehicles switched out, we told the customer service supervisor that we had taken them out. She told us it was against policy to take them out, but because of all the headache all we had to do was return them back when we returned our new van. When we got to the original rental place, to turn everything in, the local budget owner very rudely told us that he would not take the seats. Instead of arguing we returned the van, and called customer service again. After another hour of questions and holds, we were told that there was no record of the conversation that we had had with the last person and that we would be responsible for getting the seat from Texas to Wyoming. Also during this pocess, customer service called and the owner told them we were not at the site even though we were right in his line site and we had just told them that the customer service was about to call them. 

All and all, we spent 8 hours waiting around on and off the phone, only to be told differnet things, stuck with 2 seats, only received a 10% discount, and had thr owner lie to customer service. Needless to say, worst customer service ever. The company really dies not care about their customers and is more interested in making money. We will never rent from Budget ever again. This trip has definitely made us an Enterpise family for life.

 8 years ago (17-07-2017)

Called to make a reservation got sent to a call center. Call center rep, Josie misspelled all of my reservation information wrong 4 times and managed to talk over any corrections I made. On the 5th try everything seemed to be good, however, when I went to pick up the car I was attempting to rent at the store, there was no reservation on file. Called call center back to check on status of reservation, no reservation existed even though I received a text message confirmation of said reservation. Called credit card company to see if reservation went through and found out I was charged 3 times for a reservation that never made it into Budget's system. Suffice to say I'm non to impressed and caution anyone who is thinking of renting through budget. In conclusion, avoid this place! They still use dot matrix printers!

 8 years ago (05-04-2017)

This is my second time renting a vehicle at this location, it is both an Avis and Budget dealer. Both times I have been very satisfied with the ease of picking up the vehicle and returning it. The staff are very kind and helpful. I will definitely give them my business again!

 9 years ago (04-04-2016)

Terrible place to rent a car, over priced and lousy service. 

 8 years ago (10-05-2017)

I always rent from this location.  The employees are really friendly and I've never had a bad experience when renting cars here.  I've also found that Budget is one of the more cost-effective car rental companies.  I have no desire to rent elsewhere!

Note - one of the only downsides is they don't have an overnight car-return option.  That's the only thing, I feel, they're missing!

 10 years ago (13-09-2015)

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