Hertz

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Address: 709 E 10th St, Austin, TX 78701, USA

Phone: (512) 457-1583

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State: Texas

Zip Code: 78701

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Reviews

First off before I even ordered this car, I called to make sure I could rent it because I am under 25 years of age and there wasn't a place to check that I was underage. I called Hertz in Austin and they told me that I would just have to pay the fee for being underage when I picked up the car which is fine. I asked how much the fee would be and one of the guys told me $14 extra a day. I said great and went ahead and purchased my reservation. When I got to Hertz for my 2:00 pm reservation, o waited patiently over an hour to wait for them to get a car. They didn't even have a car when I made the reservation. I was nice and polite although I wanted to get on the road because I had more traveling to do. One guy told me it was going to be about an extra $30 a day for being underage. I told him that someone from this Hertz told me it would be $14. I would've never rented through them if I knew it would be that much because there were cheaper places. $14 extra a day isn't bad so that's why I chose them. Anyways they made me wait and wait until the assistant manager came out and asked if I've been helped. I told him what was going on and he said "well I'm the assistant manager, I can see what I can do" or something along the lines of that. He made me feel like he'd honor the $14 extra a day since it was causing so much trouble. Anyways I look at my bank account today and sure enough I'm charged $27 extra a day. I called and talked to the assistant manager and he went on about how he told me it was going to be $27 extra a day, blah blah blah. If that would've been the case I would've went to a completely different car rental place because the extra charge for being underage was way more than the car rental even was. These people who run this Hertz are not reliable or trustworthy and they are liars. I will never rent through Hertz again, especially in Austin. Oh and the seats in the car were dirty and the car smelt like mildew. Terrible place.

 8 years ago (19-05-2017)

I had a reservation starting at 9am. Arrived at 11am and was told that "I was late and there were no cars available". I always reserve with some margin in case I arrive earlier and never had problems. The guy at the counter couldn't care less and didn't offer any help whatsoever. Worst customer experience I've ever had when renting a car. Will never rent from Hertz again.

 8 years ago (05-07-2017)

This week we were in town for SXSW down from Ohio and your employee Max stayed late and took the time out of his busy schedule to work with us in order to get a rental car. Out of all of my business trips I've been on and rental places I have dealt with Hertz has by far the best customer service. Max was a massive help, and I will definitely be using your services again. 

 8 years ago (17-03-2017)

If you are using HERTZ in this area I would HIGHLY suggest working with Joseph. 

While I have not had GREAT experiences with HERTZ in the past, honestly had dealt with some very UN-professional salesmen, more like scammers, in the past, this Location was a BREATH of FRESH air compared to those. They were so helpful and have gone ABOVE and BEYOND to help us.

Joseph at this location in particular was wonderful to deal with and helped me out in a situation where I had accidentally left something of value in the vehicle after switching it out for another one here at this location. Also we were give a toy car at the first location in Dallas and when we arrived to Austin we asked this location if they could help us get into a more suitable vehicle and they were HAPPY to help.

5 star's for Joseph and this Branch of Hertz!

 9 years ago (15-12-2016)

Wonderful experience with the agent.  He walked me out to the car and we both did a walk around.  He knew about some damage already, but decided to fill out the damage form anyway.  He circled and marked everywhere that was more than just a blemish on the paint.  I would definitely recommend when in downtown Austin.  An easy walk to pick up and drop off without having to get a taxi.

 9 years ago (19-12-2016)

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