Budget Car Rental

Other than the return layout being pretty confusing (the assigned car ports are on the opposite side of the entrance of the attached hotel they are in), everything was a pleasant experience.
4 7 years ago (17-01-2018)

I have been trying to get in touch with the staff since making my booking. I booked my reservation online but the confirmation emailed to me does not match the online reservation I made. I called the provided number several times but cannot get through to the staff to explain I cannot drop off the car in Livonia, as I have no means of getting back to Ann Arbor. The phone service people refused to help me fix my reservation, even though the one I made clearly said to pick up and drop off in Ann Arbor. They said they would charge me a cancellation fee for trying to change my reservation. I feel as though I am getting completely screwed over by Budget before I even picked up the car.
1 8 years ago (07-04-2017)

I continue rent cars from this location. I have been renting from this for quite a while now. The location is very convenient for me from and work. The location is inside a Holiday Inn Hotel, and this allows for me to leave my personal car parked on hotel premises free. Staff has changed but the service I get is great. As a known face I am in and out of there quickly with the car. I have had a few cars which had some outer damages - no fuss it was marked up and no issues when returning. They have always accommodated my rental requirements. As a minimum I always a book a full size car. Budget business code discounts and weekend discounts are very helpful for my needs. My rentals are primarily for business. So far so good - I hope Budget continues to do what it is doing now and I will continue to rent. If I want some thing to change - I would like their operating hour is a bit longer in the evening.
4 9 years ago (17-06-2016)

They run a credit check for debit cards that they didn't list on their website (I reserved them for just this reason, my credit card was still in the mail). With a ~720 I got declined and the lady lied to me about what I can do and then refused to talk to me. I called ahead to make sure I had what I needed and she didn't inform me of a credit check. Never renting from Avis or Enterprise again.
1 7 years ago (15-12-2017)

The guy in this location was very rude. Doesn't answer the calls.
1 7 years ago (30-09-2017)