Budget Car Rental

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"Save on your next car rental with Budget Car Rental in Southfield. Whether you're renting a car in Southfield or any one of our 1,500 locations, you will find discount rental car rates on a variety of vehicles."

Address: 6216 N Telegraph Rd, Dearborn Heights, MI 48127, United States

Phone: (313) 359-9080

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State: Michigan

City: Dearborn Heights

Zip Code: 48127

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Reviews

I used to rent here all the time but now... NEVER AGAIN! Beyond unproffessinal.  1. The place is filthy 2. Staff was either high and/or completely incompetent 3. I was the only customer yet it took these morans 45 mins to get me into a car 4. Had no cars available at the price point I reserved. They assured me this was a positive thing since I would be receiving a complimentary upgrade. However, they kept trying to give me a sports car or an electric one after I told them numerous times neither of those cars would work for me. 5. Once they finally dug up a car for me it was filthy. Mind you at this point I'm LATE for an important business meeting. 6. The car had almost no gas in it which left me in a pinch because I was now late for a meeting and would need to fill up the car 7. The owner was sitting in his FILTHY office and was completely useless when I was getting visibly upset with the situation 8. The cherry on top was discovering the next day that the tire was damaged and having a mechanic tell me I should not be driving on it. I was told a car like that should never have been rented out to someone. I had to take time out of my business trip two hours away to find another Budget location and swap the car out for a safe one. 5 stars to the Grand Rapids Airport location for being top-notch. 9. My final complaint is that the final charge on my credit card was $165.16 MORE than they told me and what's on my rental agreement at the location. THIS LOCATION SHOULD BE SHUT DOWN. Moving forward I will only visit the Birmingham location.

Very bad experience. This is a business to avoid.  Employees lack or just don't care to use basic communication and customer service skills.  Unauthorized, illegitimate fees were added to the invoice. Charged me $60 fee for extending the rental and never mentioned the fee. Charged me $20 fee for gas when I drove 5 miles to drop off car after filling tank.  Very difficult to contact the office.  They rarely answer the phone and instead hang up when it rings. Sometimes 5-6 hang-ups in a row. When I mentioned this, I was told that I called 13 times. I only called when I needed to extend the rental. Unfortunately, this happened several times over a 19 day rental.  When I said "thank you" after finally getting through to extend the rental, the response was "yup".  Car interior was not clean. Cleaned the windshield myself when the haze on the glass made it dangerous to drive East into the sun in the morning. Car had 19k miles, needed wiper blades. Car had funky smell, trash was left in rear door pocket, and was very dusty.  Still waiting for the manager to call me about the fees that were added.  Tried to contact the manager again and they wanted me to drive to the office so he could call me at their office.

This place is terrible!!! I feel like I was a victim of fraud. . Let me count the ways 1. It’s dirty 2. I got a car on a snowy day and there was ZERO windshield wiper fluid in the vehicle 3 and MOST importantly, I turned the car in on 1/22, the same day I rented it. 1/29 I get a $695 charge to my credit card. I call them and they tell me to call back at 10:30. I end up reaching the 800 number and was told that they rented the car out 3 more times on my same reservation number. This amounts to fraud. The 800 number credited my card back but be careful going up there.  If I could give zero starts I would.

Nice cars friendly staff and surprisingly that wasn't a wait you got it immediate assistance

Pickup and drop off was quick and smooth, staff even gave me a choice between available cars. Received a good Price through a Groupon code. Budget customer service was quick and helpful with extending the rental. Car was nice and clean, ran well and was a smooth ride for both local driving and driving back and forth out of state. Would definitely come back.

This is the only rental place I will rent from other than the airport. Charlie and his staff has always been friendly and they give great customer service. They’re always going above to help out their customers. I’ve rented cars from them for years.

I reserved  Standard Sized SUV online with Expedia. Once I arrived to pick it up the next morning, the entire checkout process was 10 minutes or less.  It was 15 minutes into my trip when the Tire Pressure Warning Indicator popped up on the dash for one of the tires. Before I got to my first destination which took an additional 15 minutes, the Master Warning Light also came on.  I took it back to the center for a replacement at my first opportunity a couple hours later, but they had no cars and no one to look at it. They referred to Midas where I could have it looked At for free.  It took approximately 3 hours for them to look at the vehicle. All of the tires were nearly bald, with one of them losing air. They recommended I not drive it at all. They never got to the dash warning lights.  They called Budget about the issue and I went back to them.  Ali the representative upgraded me to a larger SUV for the inconvenience.  I'm happy of the end result bit disappointed it took a large portion of my day to fix the issue  Attached a picture of the rear tire that was leaking. The first SUV was not safe to drive.

Terrible service answered the phone and said hello and then hung up. I called back and asked about a reservation and he said.. You have to go on line and hung up.  This just happened today at 4:50.

Friendly and fast service. I even needed to extend my rental and it was not a problem

Wonderful car rental experience. Very friendly staff, quick service at pick up and drop off. Highly recommend this location.

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