Budget Car Rental

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Address: 7800 Col H Weir Cook Memorial, Indianapolis Airport, Indianapolis, IN 46241, USA

Phone: (317) 260-5820

Website

State: Indiana

City: Indianapolis

Zip Code: 46241

Opening Hours

Monday: 4:30 AM – 2:00 AM
Tuesday: 4:30 AM – 2:00 AM
Wednesday: 4:30 AM – 2:00 AM
Thursday: 4:30 AM – 2:00 AM
Friday: 4:30 AM – 2:00 AM
Saturday: 5:00 AM – 2:00 AM
Sunday: 5:00 AM – 2:00 AM

Update Info

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Reviews

Made reservations prior to travel, showed up in Indianapolis in Oct. 2017.  No one to be found at the counter. Then after a few “hellos!?” I was greeted by an employee. Employee was polite and helped me through the process pretty quickly. Went out to the vehicle, no one did a walk around or anything with me.. found a dent when loading my luggage and immediately took a picture. Came back, and returned the car a few days later, parked it, got my receipt from an employee at the return parking and was done. I didnt think to mention the dent as I was in a hurry to catch my return flight home. Now in January, 3 months later, I receive a bill in the mail from Viking Billing service out of Minnesota for $865.82 in damages/fees!?
No contact from budget at ALL concerning the damages until now? So why am I just now hearing about this?

 7 years ago (30-01-2018)

Service was good. When the car we rented was not ready another was provided. While waiting for our car several staff people checked to make sure we were ok.

 7 years ago (02-03-2018)

The wait was kind of long.  The staff were really friendly.  The whole process was rather long.  They didn't have the vehicle I prepaid for and reserved.  No staff member told me that I would be charged 60% more! I would have never agreed to that. The emailed receipt made it seem like I owed nothing more.  Now I see the charge for $289 more on my card,  all while still holding my $100 authorization. That was also never explained to me.   So all in all,  I'm very disappointed.  Definitely should have gone with another rental company.

 8 years ago (29-11-2017)

No one was at the Budget FastBreak counter when I went to pick up my vehicle, this was frustrating because part of the online setup touts FastBreak as an easy “in-and-out” process. I was funneled through the Avis line. The staff was polite, but did not seem to understand what was going on with their computer system. It took over 15 minutes of waiting at the counter with the representative before they could print my rental agreement and give me a vehicle.  They did not have the kind of vehicle I reserved online either. Again, I had set all of this up online prior to showing up. The staff was polite and friendly but it was a frustrating experience.

 7 years ago (05-01-2018)

I have called numerous times to try and talk to someone and no one picks up the phone and a couple of times that the phone has been picked up I've been hung up on.

 7 years ago (17-02-2018)

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