Cellairis

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Address: 1961 Chain Bridge Rd, McLean, VA 22102, USA

Phone: (703) 214-2396

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State: Virginia

Zip Code: 22102

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Reviews

I travel alot and I bought an amazing (yet foreign) brand of phone and it had afew falls and the screen was totally shattered. These guys were able to import the pets and repair my phone and it's as good as new! I absolutely recommend them!

 8 years ago (20-09-2017)

I highly recommend it. They took very good care of my 2 phones and gave me reasonable price for the services. I willdefinitely come back again. 

 8 years ago (26-04-2017)

Went there for new screen and privacy cover for iPhon 6s. Danny told me 15min for both and it really was 15 min! The work was first class. This was my second visit to this shop. First time was for my wife's phone protective cover. They did such a great job I came back.

 8 years ago (16-02-2017)

Update: Changing my rating to be 1 star as the screen is broken again. I think the issue is with restarting my iPhone - last time it failed when I tried to restart my iPhone as well. 
----------------
First visited their location in Tysons 3 days ago for a cracked iPhone screen. The guy said it would take about 15 minutes and was able to had it replaced fairly quickly. The screen looked fine so I just went home. Later when I was at home, I noticed there was a small gap next to the volume buttons, which seems to be problematic. Also, I could feel one side of the screen is not smooth and has some scratching feeling. Thought these are minor issues so didn't bother to go back.

In the following 2 days, I noticed there were a few weird freezes for my screen. When it happened, home key wouldn't work, and I had to press the power button to close the screen and then bring it back on. Last night when I was using my phone, the screen just blacked out with no reason. I went directly to Apple store this time. They tested it and said it could still be recognized by connecting to MAC, so it should be the screen broken. They further connected my phone to a outside display, and we can see that it is still working except for the screen.

I went back to Cellairis this morning asking the guy to fix my broken screen. He looked very skeptical and kept asking me whether I dropped my phone or sit on it to make it break. I was super cautious about my phone after the first crack, so I was treating it with extreme care. The screen just died when I was using it. Then he started "educating" me saying I shouldn't keep my phone charging for more than 45 minutes and implied this would have negative impact on the mother board and could break my screen like this. I had no clue where did this crazy information came from.

The fix was easy, he took down the screen and put it back, and the screen just went back alive. I was yelling in my mind "Isn't this a proof that you didn't install the screen well for the first time?! Why did you keep assuming it's me breaking the phone?" Then he started saying I should get a case to protect my screen, which sounded reasonable but still had nothing to do with this incidence. I pointed out that there is still a gap next to the volume keys and he instantly responded "That's because your frame is bent". I further pointed out that there is a scratchy feeling on one side of the screen and the response was "This is not original Apple screen". What does that even mean? It's not original Apple screen, so it is ok to sell it to customers even though it has flaws? Are you sure the gap is because my phone is bent not the screen itself has some problems?

The phone seems to be working now, and he didn't charge me for the fix. That's why I'm giving 2 stars instead of 1. In general, I don't think the guy is friendly, and he just keeps assuming it's my problem instead of admitting that the first installation was problematic.

 8 years ago (23-04-2017)

Best customer service. 
Perfect job.

Thank you

 8 years ago (07-05-2017)

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