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Chipotle Mexican Grill

  1. Winter Garden
  2. Winter Garden Fast Food
  3. Winter Garden Mexican

Reviews, get directions and contact details for Chipotle Mexican Grill

Chipotle Mexican Grill
Address: 13599 W Colonial Dr Ste 101 , Winter Garden 34787, FL, US
Phone: (407) 395-3658
State: FL
City: Winter Garden
Zip Code: 34787


Opening Hours

Monday: 10:45-23:00
Tuesday: 10:45-23:00
Wednesday: 10:45-23:00
Thursday: 10:45-23:00
Friday: 10:45-23:00
Saturday: 10:45-23:00
Sunday: 10:45-23:00

Update Info

related searches: Chipotle mexican grill menu, Chipotle Mexican Grill winter garden menu, Chipotle near me, Chipotle mexican grill locations, 13599 W Colonial Dr, Chick-fil-A, Fresh Kitchen
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Reviews
I ordered a burrito bowl for delivery and literally got HALF of a burrito bowl! Like wth!! Now, I know the person who fixed this knew that they barely put anything in the bowl. I honestly believe that ALL chipotle locations have drastically gone downhill. This is unacceptable. Additionally, the 2nd burrito was missing the lettuce, fresh tomato salsa, and the red hot salsa. It’s apparent that the employees cannot read on the ticket what’s all supposed to be in the food! On top of this, my previous order had raw/uncooked pinto beans. I won’t be eating at this location anymore! Poor staff and management and no one answers the phone!! Do not eat here!! Especially delivery!
TL;DR staff here can’t read orders and if you want authentic Mexican food Taco Norteno is the place. Came in to pick up dinner for the family as one of my kids is at home sick. The guacamole was way to salty, they forgot to put their drinks in the bag, the chips were stale, and even though the ran out of apple juice they could have told me or put in soft drink cups to replace it. But the coup de grâce was my wife’s entree. She ordered a chicken burrito bowl with veggies and corn pretty standard. Got home opened her meal and it was white rice, steak, and a glob of sour cream was the cherry on top of this monstrosity. I tried to call ahead no luck goes to a corporate phone tree. Had to drive back to the store to get the meal remade again. If you want to get Mexican around here go to Taco Norteno it is much better.
Disgusting!!!! This is the worst chipotle, I would rather drive the extra 10 minutes to the fowlers grove or clermont location. Horrible service, the food is so inconsistent, and it’s dirty.
I walked inside of the store to order my bowl around 2pm and there was 2 lady's preparing the customers food. When it was my turn to order mine, the lady's where very kind and respectful and treated me like family, the bowl was made perfect and was pretty much flawless,I will definitely be coming back to this location the cashier was also very kind as well.
I've been going to this location for the past 3 years. In the past year portions have gotten smaller and today was the last straw. Went in at 21:24 door was closed when it says on the door that they close at 22:00. A gentelmen came and open for us just to say unless it's an online order we are closed in a rude manner. Why would you list your business hours if you're not going to respect them! Will not go back! If you're in the area you're better off driving down on Daniels and go to the Chipotle in the Winter Garden Village. Staff is nicer and they respect their business hours.
Usually enjoy going to this location but tonight 02/03/2023 had the worse person taking orders. She burnt the tortillas and put two tortillas in one foil. To top it off she was sarcastic when she told to separate them. Her food service and handling were piss poor but her customer was even worse. She closed my bowl without asking if my order was complete and was uncaring when it was mentioned that I needed lettuce. She should not be in the front. I will not visit this location again, I will take my $52 elsewhere. .
I ordered a burrito bowl online. It was half full. When I complained, they said it is because the bowl was tilted.
So..... This was my first "experience" at a Chiplote. I am not exactly sure why it took me so long to finally get my butt into one of these restaurants and try them out. It's not like I've ever heard bad things about them,.... and I really REALLY enjoy Mexican and "Tex-Mex" foods. And I am happy to announce that my first experience was AWESOME! EVERYTHING on my plate was not only fresh looking, but, had incredibly fresh flavors. Even considering it was rather later in the evening, there wasn't anything that seemed to have been sitting around all day or needing to get used up before having to be tossed. If u enjoy Mexican food and have not dined at a Chipolte Restaurant before, I highly recommend that u do NOT hesitate and go...... GO NOW! You will love it! :
I’ve had enough with Chipotle! Live near this location and it’s consistently slow, portions inconsistent, sloppy, etc. Not to mention Chipotles app in general has gotten worse…lines at the pick up shelf get longer than regular line, food and bags get taken by people not paying attention, then when I waited as they made my food after 30 minutes it was STILL WRONG! May never go back. Order at your own risk. Eat somewhere else and I guarantee you you’ll have a better experience. Frustrating
I really hate leaving bad reviews for restaurants considering the times, but this Chipotle really screwed this one up every which way. I ordered online for 5pm pickup, but it wasn't ready until 520pm....and no, it was not even remotely busy at all 2 guests eating, 6 employees working. I stood in front of the cashier for a few minutes before I was acknowledged. I told her the name that the order was under, she said she found it in the system and literally turned around and walked away. I stood there for a few minutes until I realized she did not walk away to actually go get the order.....there was a complete lack of common communication skills. I had to get her attention and ask her if it was ready, and she confirmed it was not. Not only was it not ready, they hadn't even started it yet, despite that there were 6 people working 3 of which were standing around doing nothing. In addition, they forgot my side of guac, queso and chocolate milk. Unfortunately, I didn't find this out until I got home shame on me for not checking. Also, they double wrapped my burrito when the original burrito ripped open. Not exactly optimal for a carb conscious person. In all, they entire experience was enough to ensure that I never visit that store again. Ever.
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