Country Inn & Suites by Radisson, Katy (Houston West), TX

Reviews, get directions and contact details for Country Inn & Suites by Radisson, Katy (Houston West), TX

Address: 25218 Market Pl Dr, Katy, TX 77494, USA

Phone: (281) 644-4600

Website

State: Texas

City: Katy

Zip Code: 77494

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

I usually don’t write reviews but I felt I needed to review this hotel to inform people of the lack of organization. Hotel was overbooked and we were never informed prior to arrival of the overbooking, until I called 5 minutes before arrival as a courtesy call to inform them we were arriving. We then had to turn around to go to a lower quality “sister” hotel. My understanding is that if you'll need to be transferred to a different hotel , you should be transferred to a hotel of equal or better quality to compensate for the inconvenience caused not a lower quality hotel. Upon arrival to the “sister” hotel, not to mention way past check in time, we came to find out the room that we would be staying in was not even clean and wouldn’t be for a while. I was informed I would be contacted and compensated by the hotel manager, which I never was until 5 days after when I finally called myself. I book hotels on a daily basis for a major oil and gas company and never have I dealt with such unorganized staff and hotel.

 9 years ago (07-11-2017)

The check In was great. Jan 28th 2018 the day everything went left. So fiancé goes to take a shower in the bathroom it’s a big water leak coming from the room above us so we couldn’t take a shower in the room we had to go else where I️ called the front desk the front desk clerk said he he would called the matinance guy so he called back and said the guy had left so he would call supervisor matinance but he never got back to me fast forward to Jan29th I️ spoke with the asst GM he said he can see what he can do nothing was done I️ was offered points and i felt in insulted my bathroom was damage and I️ wasn’t offered another room or even anything for my inconvenience I️ would never stay here again

 9 years ago (30-01-2018)

Front desk service was quick and very professional. My two rooms were as expected. Would definitely recommend this hotel.

 9 years ago (04-01-2018)

Nice rooms, friendly staff, good free breakfast.

 9 years ago (22-11-2017)

Friendly staff with a comfortable bed and good morning breakfast. Would definitely stay again.

 9 years ago (19-11-2017)

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Country Inn & Suites by Radisson, Katy (Houston West), TX

Reviews, get directions and contact details for Country Inn & Suites by Radisson, Katy (Houston West), TX

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