Courtyard by Marriott Houston Katy Mills

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Address: 25402 Katy Mills Pkwy, Katy, TX 77494, USA

Phone: (281) 665-3189

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State: Texas

Zip Code: 77494

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Reviews

Every. Single. Employee. Every last one has been exceptionally friendly and helpful. I rarely leave reviews, but I've been here for 2 nights, and will be here for 2 more and everything about this hotel tops every hotel experience I've had in the past. Very comfortable, clean, everyone is friendly, and there is a bistro/bar on the premises and serves delicious food. I will definitely be staying here again if I get the chance.

 9 years ago (07-12-2017)

Clean. Modern feel. Friendly service. Super busy so our rooms weren't ready and had to wait about 30 minutes in the lobby. Lobby was comfortable.

 9 years ago (06-10-2017)

The Katy Mills Marriott was definitely lit. Cool location made it easy to get dinner and back with little traveling. The room was cool and clean and the staff was friendly.. I would recommend this spot to friends and family all day!

 9 years ago (01-11-2017)

I reserved a room at the Courtyard in Katy because of the location and great reviews online.  Upon arrival at the hotel, I was extremely disappointed to learn that my hotel room had been given away to someone else.  I had worked a full day and then traveled 5 hours to the hotel.  The front desk gave me a basic letter from the general manager which lacked details and a true apology explaining what had occurred.  The letter did offer to provide a free room for the night at a different Courtyard.  I would also like to note that I asked the front desk if I could speak with the manager.  However, the front desk told me that the letter had been written by the manager and that they weren't available to meet with me.

I attempted to get a room at the other hotels in the area.  However I was unable to find a hotel with an open room in the area of my morning meeting because of the late notice.  Thus, I had no choice but to travel 20 minutes further into Houston for the new hotel.  This unplanned change added an additional 45 minutes onto an extremely long day and would mean that I had to leave even earlier in the morning to make up for the additional travel time in morning rush hour.

While the free room was appreciated.  The fact that I wasn't given prior notice left me in a difficult position with no options to adjust my schedule.  The fact remains I should have received a phone call or email updating me on the situation instead of a typed paragraph which lacked a true apology.

 9 years ago (06-10-2017)

Was great. Stayed in a standard room and had excellent service.

 9 years ago (28-10-2017)

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