Courtesy Ford

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Address: 1830 W Grand River Ave, Okemos, MI 48864, USA

Phone: (888) 836-5315

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State: Michigan

Zip Code: 48864

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Reviews

I want to commend a service department on excellent work with my car. I brought my car in about three weeks ago to take care issues with shudder and others.  Don Whitney and his team found a problem and fix it. Now, I feel like I am driving a new car and actually like it. Thank you again for a superb job.

 8 years ago (13-10-2017)

Considering it would have been ordered while in Afghanistan that obviously would not be possible.  That being said I found a different dealer that is willing and they will have earned my business.  I will never be ready to purchase a car from this dealership. I literally only wanted to go around the block to feel 3 different things not drive it hard.  I would have updated my response but wasnt using the same device.  The only positive thing I have to say is the sales person was willing to help me and was professional.

 8 years ago (08-09-2017)

I went to look at a car there and they were not willing to help me.   I was looking at a Ford Focus rs.  I am supposed to get deployed very shortly. And wanted to test drive the car before ordering it while I'm in Afghanistan.  Because they refused to let me I will be looking at other dealerships but most likely end up with a Subaru wrx instead. Subaru's customer service was far superior. And will not recommend courtesy ford to anyone

 8 years ago (08-09-2017)

After negotiating a deal on vehicle I placed a $250 deposit on 7/1.  The vehicle was at a different Ford dealer lot, so Courtesy would have to perform a trade.  Unfortunately Courtesy dropped the ball, never executed the trade and never provided an update until I was informed the rebates had expired on 7/5 and the cost of the vehicle had now increased by $3k.  Prior to putting money down at Courtesy I was offered $2500 for my current vehicle as part of a min trade in offer (which is far more than my car would blue book for) but I did not take the offer, I stuck with Courtesy.  Obviously a huge mistake on my part.  After returning to the dealer to obtain my refund on 7/6 (which I received with out hassel)  a different sales rep indicated he would follow up with me as they wanted to try and make it right.  I also contacted their customer service on 7/7.  I have yet to receive any follow up and highly doubt I will. So in short Courtesy cost me in excess of $5k and I do not have a new vehicle.  If Courtesy was unable to procure the vehicle in time they should have at least had the decency to admit as much and I would have made other arrangements.

RE: Follow up request...I have followed up with Courtesy (Annie), however I have yet to receive a response back.

 8 years ago (10-07-2017)

I had am amazing experience here and in the future when I figure things out with my current vehicle, I hope to purchase a car here. I had bad luck with another dealership and Brian Moore was honest and so knowledgeable about what was wrong with my car. I was treated with respect from the get go from both Brian and Michelle! Thank you guys for the amazing customer service you provided and I will be back someday, hopefully soon!

 8 years ago (27-06-2017)

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