Vision Collision

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Address: 1500 Haslett Rd, Haslett, MI 48840, USA

Phone: (517) 339-7704

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State: Michigan

Zip Code: 48840

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Reviews

They set the parking brake for no apparent reason on an older vehicle. This led to the brakes seizing, though the pedal had been released prior to driving. They refused to even assist a stranded customer. Rude and unprofessional acting.

UPDATE:
Based on the level of condescension in the response below, anyone should be able to judge for themselves what to expect from this company (or at least this branch). It really demonstrates how this situation was treated from the beginning. 

A couple of corrections to the misleading response is needed. First, and foremost, assistance was absolutely denied. The vehicle was picked up and within a few minutes it was disabled. It was less than two miles from the shop. The call for assistance was met with rudeness and an immediate launch into a blame game by the company. Assistance was denied and a statement to the effect that that wasn't their problem was made. Just a little common decency would have gone a long way. The statement regarding "finger pointing and entitlement" never entered the scenario, as the response suggested. However, in retrospect, they seemed like they already knew there was a problem. They were extremely quick in diagnosing the problem over the phone and deciding who to blame. Makes you wonder.....

The second correction has to do with the odd statement regarding the relationship between a manual transmission and brake lines. They're different and independent systems with different functions and not directly connected in any meaningful fashion, as it relates to this discourse. I'm not sure what point was being made. The applying of the emergency brake most definitely and directly led to the seizing up. It's a 17 year old vehicle that has spent it's entire life in Michigan. A professional vehicle service operation should at the very least suspect there might be a potential problem applying an emergency brake on a vehicle that old. Quoting manufacturer recommendations looks less like a defense and more like a dodge.

 8 years ago (22-10-2017)

I had an unexpected collision with a deer that did quite a bit of damage. I have worked quite a bit with Vision Tire and Auto and they recommended Vision Collision!  After two weeks in the shop my car looks amazing!  They did an excellent job on the outside and even cleaned the inside!  And the icing on the cake was having it delivered to me right to my driveway!  What service!  Highly recommend!

 9 years ago (13-10-2016)

Fast, efficient service. Kept me up to date throughout the whole repair process.

 8 years ago (02-03-2017)

Worst customer service I have ever had. Took them 3 times to fix it properly. 2 months later my bumper is loose. Pulled over by the cops because they did not correctly fix my tail light. 

 9 years ago (14-01-2017)

I had a great experience with vision collision. I was rear ended and was dragging my feet getting my bumper fixed, I was expecting it to be a big pain in my butt. They made everything very easy. When they were shuttling me home I realized I had left my home keys in my car, crap! They were so nice about it and drove me back to get them like it was no big deal. They were also very accommodating with getting my car back to me!

 9 years ago (07-04-2016)

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