Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 615 N Gallatin Rd, Madison, TN 37115, USA

Phone: (615) 868-0075

Website

State: Tennessee

City: Madison

Zip Code: 37115

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: 12:00 – 3:00 PM

Update Info

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Reviews

My experience with this Enterprise was my first experience... EVER. 
I reserved my car online and arrived about 30min later for pickup. The gentleman was courteous and pleasant and has me on my way in just a few minutes. 
When I returned the vehicle, the young lady who helped was also extremely courteous and professional. 
I would not hesitate to come back here and the price was so reasonable I don't expect to ever try anyone else. 
Thank you for a great first experience!

      
      
      
 7 years ago (29-11-2017)

Great place. Does not have Airport Tax and all the fees associated with airport or downtown rental. Therefore this place is busy. But they are courteous and helpful.

 7 years ago (29-03-2018)

I originally was put in a rental from them by the insurance company of the person who hit my car, in January. I requested a Toyota Camry, but they didn't have one. Insurance comoanyvstopped paying on Feb 9 and I picked up the tab. I asked if a new contract needed to be started so I could get my rewards points, and was told no that they could be applies once the rental waa returned. I kept the car for a really long time all the while waiting for them to get me a Camry, Every time I would call they would say either they didn't have it or it had already been reserved. It upset me because I had been asking for so long. So on 3/31 I called to ask why I still hasn't been put in a Camry when o was told that they would have one in on the past Monday, dana answered the phone and was very rude stating I wasnt a priority when asking to speak with a manager, she hung up on me, I called back twice and she hung up again. So I said forget it. I called back on 4/4 to ask to be put in a smaller vehicle and was told I would have to pay an additional deposit and wpuld have to make a reservation and sign a new contract, at that point I told them I w asnt signing a new contract and would be returning the car the next afternoon. I checked my bank account the next morning as I do every morning only t9 find they had charged me an additional $200 stating I owed a balance , but enterprise generates a charge every day the car is not checked in and my bank statements show $1912.00 in charges from them. So I told the guy I was going to file fraudlant charges with my bank as it was not authorized nor was it a legit charge. So the guy told me he was calling the police reporting the car stolen and going to have it towed. I called customer service who assured me it wouldn't happen, but when I got home from work, the car was gone. They charged me $331.0 in towing fees and key replacement in addition the other charge sending my account in to over draft status. Then put me on the do not rent list! I have been renting from enterprise for 10 years and never had a problem until them. I would keep cars 4 and 5 months at a time, and no issue. Them I get rude customer service cars that are dirty and when i say dirty i mean left over food stuffed under seats bullets, cars that smell like weed and cigarettes mud in carpets, never had an issue when renting at other locations. This place is a joke and I will never rent from another enterprise again, and corporate took me off the do not rent list. I booked a car with hertz and got a Camry the first time I asked and it was cheaper! Enterprise lost a good customer and on top of that my employer has a contract with them and is not renewing because of how they treated me. Hope no one ever has to deal with all I dealt with. Just go with hertz, they'll treat you better.

 7 years ago (05-04-2018)

The rent a car was great. The car sales was not so good. They tried to make me buy Gap insurance and an extended warranty. I didn't need either one. Which saved me over$3000 plus whatever interest I would have paid on that over 5 years. I guess this made them angry, so they took 3 months to give me my tags. They told me that I could not get them myself because I had given them POA to get them and they had been paid to get them. The tags kept expiring and they would give me another temporary tag, eventually I was stopped by a police officer, and was given a ticket for an expired tags. He said that they weren't supposed to do that and for me to get my money back from them and get my tags myself. I finally got them to let me go with one of their employee to go get the tag. I still had to pay$12 for the ticket.

 7 years ago (31-12-2017)

They were on time picking me up  and gave me a satisfactory vehicle with very little wait.

 7 years ago (17-04-2018)

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Enterprise Rent-A-Car

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