Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

Story

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 9942 Kings Auto Mall Rd, Cincinnati, OH 45249, USA

Phone: (513) 683-4433

Website

State: Ohio

Zip Code: 45249

Update Info

Similar places near

Hertz 818 meter Easiest and best rental experience ever. Agent had it all together, knew all the ans...

Enterprise Rent-A-Car 875 meter They have quality cars at 400 per week. Customer service is very good, I appreciate t...

Avis Car Rental 3 miles Great Place to rent from. Never had any issues with my rental. My car is always ready...

Enterprise Rent-A-Car 3 miles I really enjoy working with the team at this location. They are very professional an...

Enterprise Rent-A-Car 3 miles I am very pleased with the customer service that I received at this location. Being ...

Avis Car Rental 5 miles Exceptional customer service at this location!! The process was smooth and easy. ...

Enterprise Rent-A-Car 5 miles Friendly staff makes it easy to have a great rental experience. Car was great and cle...

Avis Car Rental 5 miles We have rented multiple times from Avis/Budget and have always been satisfied until n...

Budget Car Rental 5 miles These guys are awesome, and they are open later if you suddenly need a car on a Sunda...

Avis Car Rental 5 miles Sharonville Avis has become my go-to rental location...even though it's not the close...

Budget Car Rental 5 miles I just got off the phone with a man, stating he is the owner of this location. I call...

Budget Car Rental 6 miles Watch out for the $250 deposit they'll want to charge your card, after you have alrea...

Enterprise Rent-A-Car 6 miles I rented a vehicle on a Saturday that I was going to return on Sunday. We drove to N...

Avis Car Rental 7 miles I have rented from Avis for awhile and have not been dissatisfied yet, My car is alwa...

Hertz 7 miles Would have been a great deal, car was nice, but we got charged for "excessive sand" e...

Enterprise Rent-A-Car 8 miles Excellent service at this location. I needed a rental while my car was in the shop, t...

Budget Car Rental 8 miles

Premier Car Rental 8 miles

Reviews

Had a great visit, we were in & out in 20 minutes. We've had issue with reservations in the past, we reserved a SUV when we arrived for pick up no SUV's available.  Overall  cleanliness and service is very good. Friendly, warm sales Representatives. 

 8 years ago (25-03-2017)

I took my car to Kings Ford to be serviced and Jay assisted me in getting the rental car. I told him I had never done this before so I wasn't sure about all my options. He explained poorly that most people use enterprise insurance versus their own insurance for the purpose of your rates not going up if you damage the car. I opted for the enterprise insurance with the misunderstanding due to the way he worded it, that it was free UNLESS I damaged the car. I was supposed to have the car for two days but Kings Ford took longer so I ended up having the rental for 10 days. I was charged $40 two days after having the car and when I called customer service, the lady explained that it was a deposit and I would be refunded once I returned the car. Then a few days later I was charged $120. I called and asked why I was being charged and Jeremy said it was for the insurance. I explained that I did not know I would be charged and he said to "come on in and sign the papers to decline insurance". I then asked him if I would be reimbursed for what I was already charged. He said "yeah come on in and we can do it". My dad and I went in to return the car and sign the papers Jeremy mentioned. Jeremy completely avoided speaking to me and let his coworkers deal with our issue. The guy who tried helping me took us outside to explain that I would be charged for 4 days versus 12. I told him that Jeremy told me on the phone I would get fully reimbursed. After a half an hour, Jeremy finally took time to ask me what I needed. I told him that we had spoke on the phone about me wanting reimbursed for the insurance and "you said to come on in and sign the papers." He proceeded to deny that he ever said anything about being reimbursed. He eventually gave in, probably to get me out of there, but rudely asked "so were you aware of anything when you signed those papers?" I explained, with my fathers help, that the insurance coverage was explained to me poorly. He told me he would reimburse me "this time." I told him that was fine because I wouldn't be back. So a couple days later I got the $160 reimbursement. But then a few days after that I was charged $93.09 for insurance. I called and spoke with Jay and he said he wasn't sure why I was charged but he would have Jeremy call me. Four hours later, I hadn't received a call so I contacted them. The lady on the phone informed me that Jeremy took care of it and she apologized. I got no explanation from Jeremy as to why I was charged again after being reimbursed once. And the women on the phone was the only one to apologize to me during my whole experience. I would not recommend this location to anyone and I am extremely unsatisfied with the customer service I received.

 9 years ago (01-12-2016)

Was a mixed experience rental. But the associate eased up by making sure we were satisfied with the car. Please inspect the car like you'd check a used car. Most importantly lights and vipers. We had to drive back to return a recalled vehicle and the second car we got the headlights weren't working. 

 8 years ago (26-02-2017)

It was a pleasant experience as ever ( I am a loyal customer for enterprise). Molly and Jay were highly cooperative and met my expectations. Molly went a step further to cover the insurance for the brand new Jeep heading for Atlanta. I recommend this place and this was my second experience in one month.

 9 years ago (06-12-2016)

The Staff is always helpful and friendly.  My car was ready when I got there and the check-in took no time at all. Wonderful group of people!

 9 years ago (18-01-2017)

Comment on this business

Map, Satellite View
Street View

to add Enterprise Rent-A-Car map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=enterprise-rent-a-car&id=247808&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/enterprise-rent-a-car-i247808.html" target="_blank" title="Enterprise Rent-A-Car">Enterprise Rent-A-Car</a></p>

Reviews, get directions and contact details for Enterprise Rent-A-Car

Story

Find nearby businesses, restaurants and hotels

We use cookies