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Reviews, get directions and contact details for Avis Car Rental

Avis Car Rental

Story

Avis Car Rental Cincinnati operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty.

Address: 9305 Montgomery Road, Kenwood, Cincinnati, OH 45242, USA
Phone: (513) 793-7715
State: Ohio
City: Cincinnati
Zip Code: 45242


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: 9:00 AM – 3:00 PM


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Reviews
We have rented multiple times from Avis/Budget and have always been satisfied until now. The first car he showed us we couldn't even sit in because the smell of smoke. The second car still smelled of smoke but not as strong, we were told these were the only cars available so we took the second one. When we left the Avis office we discovered the turn signal did not work. Tried to call but no one answered the phone, so I called the 800 number and was told to go back to Avis location. I drove back there and was told they don't fix turn signals and he called to get another car. I then had to go home and wait for them to get the replacement car. When we went to pick it up to exchange he was going to charge me for the gas I used. I explained that I brought it back because of a mechanical problem and should not be charged for gas - which I confirmed with customer service later. He refused to give any contact information saying he was the highest level person at Avis. While I went to fill up the car my wife cleaned the inside of the replacement car while he stood inside the office. He explained that he does a great job and "cleans the cars the best he can with what he is given". He was EXTREMELY rude to us while insisting he has excellent customer service skills. When I returned the car after our trip (which we drove with the dash saying maintenance required because no one answered the customer service 800 number and we were already way behind schedule) - the other person working asked how it was. I said not good. I asked for contact information for Avis. He told me just call an 800 number and had the nerve to say his brother cleaned the car while we yelled at him when in fact he did not lift a finger and stayed inside the building while my wife cleaned the car. DO NOT RENT FROM THIS LOCATION.
8 years ago (26-04-2017)
Will only get a car from here. Friendly service.
8 years ago (09-12-2017)
Have used this office multiple times. Always friendly and accommodating. Decent price with your Avis rewards card.
8 years ago (12-05-2017)
It was one of the memorable experience that I had with Avis rental located at 9305 Montgomery Road in Cincinnati. Zak made it very easy to rent the car which I had booked on line thru Price line. The pick up and drop off was done in a record breaking time. There was absolutely no hassle cashing in the coupon which made the rental cost very competitive. The best of all, I liked the convenience of renting the car within the city at compatible rate with an agency located at the airport especially since the Cincinnati airport is 45 minutes from my home. Thanks, Avis for making my rental experience convenient and affordable.
10 years ago (24-11-2015)
Your associate, Zak Woodson, at the Avis counter in the Montgomery office in Ohio was the best rental car representative I have dealt with in over 40 years of renting vehicles. He has assisted me for the last few times and he gets me in and out with the vehicle faster than anyone I have ever dealt with. He is courteous, has a friendly personality and is very efficient. He always highlights all the necessary information I need and speeds me on my way, which I greatly appreciate. I think he should be commended for his performance. The Nissan Altima I rented performed very well in transporting me to Kentucky and it allowed me to complete my hearings.
10 years ago (20-11-2015)
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