Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 1789 S Garfield Ave, Traverse City, MI 49686, USA

Phone: (231) 933-7000

Website

State: Michigan

City: Traverse City

Zip Code: 49686

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

I have had a great experience with this branch in the past, however this past Friday I called this branch 5 times and each time waited on hold for over 10 minutes, listening to the same on-hold message over and over to then have their automated phone system disconnect me because I was on hold for so long.  I finally ended up driving to the branch to make the reservation in person, however, I was told that I had to make the reservation online even though I was at the branch. So now I have to use my phone to make the reservation while the guy waiting on me sat there playing on his phone.  This was for a corporate account and over the past 10 years, I've never had to make a reservation online.  An hour later I finally have the car rented but now I needed it to be delivered to my office because they don't have room in their lot for me to leave my personal car.  I told the guy waiting on me that I needed it no later than 4:30pm. long story short I had to end up using my personal car for a work trip because the car was not delivered until after 5pm, and I had to be in Detroit, MI by 10pm. I called the branch at 2pm, 3pm, with the same result as before, finally got through at 3:30pm and was told it would be to my office by 4:30pm. I did not drive this car a mile but was still charged for it.   Not very happy with this branch at all, I've tried calling them a few more times to dispute the charge but once again I cannot get through to anyone.

3/8/18 - "Update" They ended up giving me a full refund and apologized for the mistake.  I have rented a half a dozen cars from them since then and each time they have surpassed my expectations.  Keep up the good work!!!

 7 years ago (08-03-2018)

I came across this office in desperation of needing a vehicle for the weekend. First experience there was okay, I received the awful 18 Malibu with horrible tires and it was an experience that made me wonder if renting would be something I would often consider with long travels. I returned the vehicle and told them of the problems I had, and didn’t really think I was actually heard.  Next weekend, again needing a vehicle for the travel, I decided I’d give it another round, researched different things and what to avoid renting a car. Rented a different vehicle class, to avoid that awful Malibu, showed up to pick it up, lightly expressed my concerns for he vehicle I may receive. (I really just wanted a vehicle with good tires for the Michigan winter, and a break system that didn’t lock me out of using the breaks) He gave me a free upgrade to a premium vehicle and I couldn’t have been happier with it! I knew at that point they heard my concerns, and did take them seriously. I will continue to take my business there and refer friends. Drop off is easy, and pick up is easy. I love dealing with the gentleman that took in the vehicle each time I’ve been there. Don’t deal with the Airport when renting, go down the road not even a mile, and rent your vehicle from this office.

 8 years ago (17-01-2018)

They were out of cars when my husband was trying to rent a car for a trip to see his stepdad one last time. He tried driving his truck to another location to rent, there were more issues. They don't put snow tires on their rentals and the vehicle was not good for winter driving on top of the fact that the state of Montana (which he has to go through) requires snow tires. Next we were told by the toll free line that we would both have to come in to switch the reservation into my name so he could just drive my vehicle after putting snow tires on it. The location we rented from (inside Fox Motors) is closed on Saturday so we had to go to the Garfield location, where we were told since we are married they didn't need to do anything to switch it!

 8 years ago (07-01-2018)

My need to rent a car was due to a car accident. My own car wad totalled and I rented the car from Enterprise for about 7 days. Staff were courteous and profesdional. This is a busy place and there was some wait but it was expected. The car I rented was a 2015vor 2016 Kia Sportage (which I like a lot) and was clean inside and out. My only complaint about my experience with Enterprise is that after I had my car for a couple days sn employee called me to say I needed to drive back to Enterprise because the tabs on my plate were expired. When I looked at the plate I was quite surprised that the license plates had been expired for well over a full month. It would have been a major inconvenience to get pulled over for expired plates! Otherwise my experience at Enterprise was very good.

 8 years ago (09-11-2017)

Very good staff. Fast, efficient service.

 8 years ago (09-01-2018)

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