Budget Car Rental

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Address: 2640 Alpine Ave NW, Grand Rapids, MI 49544, USA

Phone: (616) 647-9991

Website

State: Michigan

City: Grand Rapids

Zip Code: 49544

Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: 9:00 AM – 1:00 PM

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Reviews

The stress of loading a rental car for a move to FL was made bearable by the kindness and professionalism of Deborah and Tina. The one way rental pickup was seamless and the vehicle they provided me was the perfect size and made the very long drive quit enjoyable. I would suggest their service for short, long term or one way rentals to anyone. Happy Driving!

 8 years ago (07-11-2017)

Ms. Debra Cole,
Was Extremely Professional and Pleasant.
A Breathe of Fresh Air‼️Especially traveling from Philadelphia Pa.... whenever I'm back in Grand Rapid, I will definitely mk my reservations with you all❣️
I would highly recommend her and Budget Car rental‼️

Thank you and Have a Bless Day💕

 8 years ago (27-09-2017)

First and foremost, I was happy with the actual vehicle I rented as well as the pricing. What I was unhappy about was being accused of smoking in a vehicle when I did not and being accessed a $250.00 charge that I am now disputing with Budget. The owner/operator of the location accessed the charge even after we called and filed a complaint against the claim with Budget and had a claim number. This happened even after the Budget employee we filed a claim with stated that the $250.00 fee cannot be charged or assessed until it has been approved by management. The owner/operator said she'd never heard of such a thing and had to close the account out so she HAD to assess the $250.00 charge. Not happy at all. 

 8 years ago (13-06-2017)

Prepaid for rental with AARP and coupon discount. Website accepted payment in full and both discounts.  However, when I arrived, the coupon was invalid as it was applied after the AARP discount and just under the required total amount needed.  The employee was very gracious about waiting until I pulled up a different coupon on my phone and then applied that coupon. Had a great vehicle (Jeep) with low mileage, very clean, no issues, great ride. Rental was for a week.  Returned the vehicle and employee even remembered correct pronunciation of my first name. Return took very little time.  Only complaint would be that the website work properly and if a coupon was not acceptable that it would reject it at the time of rental rather than cause an issue at pickup.  Appreciate the staff on Alpine - very great to work with, pleasant and helpful.

 8 years ago (09-06-2017)

Nice car, but poor customer service.

 7 years ago (27-02-2018)

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