Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 501 Memorial Ave, West Springfield, MA 01089, USA

Phone: (413) 233-4557

Website

State: Massachusetts

City: West Springfield

Zip Code: 01089

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

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Reviews

Ken and Luis went above and beyond to make me aware and comfortable about the work that needed to be done on my car. I needed over $1400 in work done on my car to pass inspection, and Luis personally called me after I made my appointment to let me know I wouldn't be there, but to reach out to Ken to get the best service possible and that he (Luis) would speak with Ken to ensure I was taken care of. I thought that was very thoughtful of Luis to go above and beyond to reassure me. And then when I went to my appointment, Ken reassured me he would try his best to get the price down if possible and that the car would be taken car of. When I returned to pick up my car and pay, Ken had gotten the price down by $200 and was extremely friendly while I was paying. This is by far the best experience I've had at a mechanic. Thank you to Ken and Lois!!!

 8 years ago (04-12-2017)

Not satisfied. I came to that place for inspection sticker. That was 4 pm and they said it wouldn't be done by 7pm. Definitely good!!!

 7 years ago (05-02-2018)

I'm thrilled with my recent trip to Firestone. Initially, I went in for an inspection sticker. Despite not having an appointment, I was seen right away. My car failed inspection due to front thread-worn tires. Justin, the Service Advisor,  explained the situation and offered an amazing deal. He did everything to help me out. 
Since I had no appointment, I presumed I'd be coming back, leaving with a rejection sticker until the tires could be installed. Not the case! Despite the fact that, at times, they were swamped, Justin told me the mechanic, Anthony, could put the new tires on right then! 
I now have two brand new beautiful tires, which make me feel safe. And my car passed inspection. Everyone I dealt with at Firestone was attentive, courteous, and helpful. This is the best experience I've had at any auto care place, ever. I have and will continue to recommend Firestone. 
Thank you!
I'd like to add that you needn't feel as if you're automatically going to be taken advantage of if you're a woman.      

      
      
      
 8 years ago (04-09-2017)

Ken was awesome! I hit a pothole and he took my car at the end of the day when others would not. Great service!

 7 years ago (23-01-2018)

After a number of unreliable thing happening to us elsewhere, these guys totally saved our butts. Great service! Highly recommend!

 7 years ago (28-01-2018)

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