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Fitzgerald Subaru Rockville

  1. Maryland
  2. North Potomac Car Dealer

Reviews, get directions and contact details for Fitzgerald Subaru Rockville

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We created the Fitzgerald Subaru Rockville Facebook page to build relationships with our customers outside of car sales and repairs!

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Sales Hours:
Mon-Fri 9:00am-9:00pm
Sat 9:00am-6:00pm
Sun 11:00am-5:00pm

Service Hours:
Mon-Fri 7:30am-7:00pm
Sat 8:00am-3:00pm
Sun Closed

Address: 11407 Rockville Pike, Rockville, MD 20852, USA
Phone: (301) 230-9000
moc.llamztif@aidemlaicos
State: Maryland
Zip Code: 20852


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Reviews
Didn't quite have a good experience. Salesman I had wasn't very friendly, didn't really push for me to want to buy the car. It was more like a "here's the car, go ahead and sign" and with a big purchase like a vehicle, I didn't feel at all comfortable with discussing it with him. Basically felt I was expected to just accept the price and terms and sign. Did get to go on a test drive, but was painfully awkward, no talking, no explanation of any features unless I inquired. I'm not saying I didn't go in not knowing what I wanted, but buying a car isn't like buying a TV or kitchen appliance, it's worth it to build a relationship with your buyer since it's such a big investment. My salesman made me feel like I was just another transaction, so I declined. Went to a standalone Subaru dealership and was treated exponentially better. Still didn't get a car, but the salesman there was more than willing to help me with any concerns I had, explained every portion of the what I'd be paying with great detail, did his best to get the exact car I wanted and gave me options on how to, and was very understanding that I was hesitant that it was still over my budget and assured me that I didn't need to pull the trigger if I was so unsure and that I could call back anytime for further questions.
7 years ago (06-09-2017)
I recently purchased my Subaru Outback at Fitzgerald Subaru in Rockville, my overall sales experience was great and everyone was knowledgeable and professional. I want to comment on my Love Encore visit with Ms. Kimberly. This visit was scheduled a couple weeks after my purchase. Kimberly spent time with me explaining about all the gadgets on the new car, answering all my questions about entertainment center, eyesight and starlink, etc. She was so helpful, didn't waste my time but showed me extra stuff I hadn't realized about my new car. She was fast, efficient and informative--and very professional and friendly! And at the end of this visit I received a free gas card. I highly recommend to everyone that is buying their first Subaru or next Subaru to schedule this meeting with Ms. Kimberly as part of Love Encore. you will not regret it!
8 years ago (12-06-2017)
Malachi Bostic was incredible to work with. I have never worked with a more personable salesperson. I walked away wanting to be his friend. He was so down to earth and knowledgeable. He did an incredible job showing us the features of the cars and sharing his experience! I would recommend him to anyone!!
8 years ago (25-07-2017)
This review is for a car maintenance service after 30,000 miles involving a general check besides oil change and tire rotation, at Fitzgerald Subaru Rockville. It took a day but I got a loaner car free of charge. Donny my service manager was exceptionally courteous and made me feel treated in a special way. He did some discount, that was welcome, on the final pretty high bill. The final surprise was when he delivered my car, he had personally vacuum cleaned not only the driver sit but the whole interior of the car. Thank you Donny!
8 years ago (05-05-2017)
Great service. Constantine was a pleasure to work with on the purchase of our first Subaru. Subaru then offered a session 2 weeks after we bought our Subaru to go over all the features which we didn't know about. Very informative. Kimberly F did a great job explaining all the aspects that we otherwise would have missed or under utilized.
8 years ago (25-06-2017)
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