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Reviews, get directions and contact details for Gramophone

Gramophone
Address: 8880 McGaw Rd, Columbia, MD 21045, USA
Phone: (410) 381-2100
State: Maryland
City: Columbia
Zip Code: 21045


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

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Reviews
I have now used Gramophone twice to purchase a new TV and other sound system components. Most recently I visited the Columbia store and worked with Tony. Tony helped me with a new TV, Receiver, Roku, Blue Ray player and high quality cabling. I had numerous questions for Tony about various components and he patiently answered my many questions and made recommendations to me. Gramophone did the installation and the guys doing the installation were extremely professional and helpful. I compared the pricing that Gramophone offered for my TV and components and found them to be the same as other local sources. I have used Gramophone twice and would not think of going to anyone else. Good pricing, professionalism, technical expertise and great customer service!
7 years ago (07-02-2018)
Pretty nice setup inside, however I felt like if I didn't pull up in a Bently then I was just wasting everyone's time. Also, the hours of operation are really inconvienant for a retail store - they close fairly early on the weekdays and aren't open on Sunday. Having small kids it took me almost a month just to make it to the store because of the hours.
7 years ago (12-05-2018)
Worst communication worst customer service. I signed up with them for my home theater few months ago, but haven't completed the job yet. It's very poor communication from the person I deal with. I reported the unresponsiveness to the store, but there was no action taken, he continued his communication at the same way. I wouldn't recommend to any of my friends to this unreliable store. Now I think bestbuy or other reputable companies would have done a good job and listen to customers concern.
8 years ago (22-04-2017)
Awesome place for high-end A/V
8 years ago (18-08-2017)
Pricey but the best of the best equipment.
8 years ago (13-09-2017)
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