Griffin Chevrolet

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About

Visit Griffin Chevrolet for the best selection in new Chevy cars, trucks and SUVs plus a huge selection of used vehicles and certified pre-owned Chevys!

Address: 11100 W Metro Auto Mall, Milwaukee, WI 53224, USA

Phone: (414) 434-5000

Website

moc.yvehcniffirg@ofni

State: Wisconsin

Zip Code: 53224

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Reviews

Excellent Service! They're very respectful and caring. The prices aren't that bad either. Cheapest full synthetic oil change I've ever had. I recommend this dealership over the rest.

 7 years ago (08-09-2017)

Got my oil changed here on my 2017 Canyon.  Truck states in manual and on oil fill cap that it takes 5w20.  Driving home I happened to look at the paperwork and they put 5w30 in the truck.  When I went back, the people at the service desk looked as if I was talking a foreign language.  They kept going back to it doesn’t matter, it’s synthetic dexos.  It’s like they have no knowledge of oil weight and viscosity.  Kind of scary that lots of cars could be out there with the wrong oil. In the end the dealer made it right and changed it out with the correct stuff. Check your paperwork people!

 7 years ago (28-09-2017)

Fast service normally. This last service was horrible! They sheared my bosses truck brake lines and the vehicle couldn't stop a mile after leaving. I called them and they told me to call their tow service. I had to wait for 2 hours in 90° weather for him to come. I lost hours of pay for this trying to do a quick favor for my boss. How do you shear a brake line doing an oil change? Get some new technicians! 

 8 years ago (14-06-2017)

Extremely dishonest dealership for service repairs.  I have busted these guys multiple times with telling me parts are bad when they are perfectly fine when I take it elsewhere for second opinion.  I went back because at first i thought it was honest mistake and its convenience to my area.  All they want to do is up-sell because mechanics are on commission based salary.  Last time I was there for my Yukon Denali XL which had service light on, they wanted a $1000 to open up my engine just to find issue.  I took it to "South town Firestone"  on hwy 100 for second opinion and it was a $220 sensor repair and I had my car back in 4 hrs (Thank you Steve at Firestone). This is 1 of 4 poor service experiences at Griffin Chevrolet. Its been a year and truck runs perfect. I do not recommend this dealership what so ever.

 8 years ago (17-05-2017)

Everyone was always respectful and kind to me throughout the purchase experience, and things did work out eventually.  When I first bought the Impala, I had the Xzylon coat put on, and the people who put it on scratched the car and did not notice tree sap on the roof that they coated over.  Next, I did not have the correct mats for the car, as the people who got the car ready gave me Silverado mats instead.  The manager and salesman did agree to take the car in to get the correct mats and get the scratches and tree sap cleaned at no cost for me, but it did end up taking a week at which time I had a loner vehicle.  The remote on the loaner vehicle did not start the car once I left, so I had to open the remote and adjust the battery and the prongs that hold the battery to get the car started (a good reason I am happy with the keyed start in my Impala).  All these issues did resolve, and I have my car back.  When I got the car back, there was still an opening in the floor where they mist have needed entry for the installation of heated seats.  One of the service managers helped me velcro the carpet down.  Although no one at the dealership could tell me why the heated seats worked the way they did, I called the company that did the work and they gave me a good answer.   Now the Information screen does not populate every so often on the Driver Information Center (between the gauges behind the steering wheel).  So I will bring back my Impala on Wednesday of this week to have the DIC diagnosed, as the OnStar people told me to bring it in.  Throughout all of this, everyone was kind and respectful to me, but there are some people working at Griffin Chevy that need to know how to do their job, and do it right the first time.

 7 years ago (23-09-2017)

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