Hertz

Reviews, get directions and contact details for Hertz

Address: 2909 Forest Ln #500, Dallas, TX 75234, USA

Phone: (972) 243-7818

Website

State: Texas

Zip Code: 75234

Update Info

Similar places near

Rent-A-Tire Custom Wheels & Tires in Farmers Branch, TX

Rent-A-Tire Custom Wheels & Tires in Farmers... 1 miles John was nothing but helpful and diligent with his time and explanation of things. Ve...

Enterprise Rent-A-Car 1 miles The experience started off nice. However, when I returned the car and checked the bil...

Enterprise Truck Rental 2 miles Watch out for this location! They will blame you with damage you didn't do! Make sure...

United Access 3 miles Purchased my van here back in April and had some more equipment added to it just last...

Enterprise Rent-A-Car 3 miles Rented a car for the weekend. The reservation was somehow incorrect (I had moved it o...

Enterprise Rent-A-Car 3 miles My car was stolen over the summer and I have been using various transportation method...

Hertz at the Westin Galleria 4 miles

Limo Service Dallas 4 miles

Enterprise Rent-A-Car 4 miles The gentlemen working at this location are excellent employees. From observations as ...

Enterprise Rent-A-Car 4 miles They had rude customer service. I was trying to trade the Toyota Camry for something ...

Enterprise Rent-A-Car 4 miles I am a professional business traveler and have to rent cars weekly for work. I have ...

Sixt Rent A Car 4 miles Good customer services. But we booked our rental a month out from our trip. The day c...

Enterprise Rent-A-Car 4 miles On July 3 my vehicle was struck from behind by another vehicle and spun into a concr...

Enterprise Rent-A-Car 5 miles Ditto to what everyone has said about the exceptional customer service given at this ...

Budget Car Rental 5 miles Always follow through with what they promise. Have rented from this location several ...

Avis Car Rental 5 miles I rented a minivan for almost a week's time and my experience was fabulous and Colby ...

Go Rentals 5 miles

Avis Car Rental 5 miles The only reason for the three stars is the location. It's in a convenient spot right ...

Reviews

Initially I was happy with this location, as they had rented me a 2016 Toyota Camry through the Lyft/Hertz driver program.  It wasn’t until I came to return the car that I had problems.  The main guy in charge accused me of having a dog in the car that there was dog hair in it.  He did not believe me when I pointed out it was my hair with pieces of lint.  That no dog was ever in the car.  So I took the car to a car wash.  

As a Lyft driver I decided to rent a car again as the holidays wapproaching.  Well you’d think the car they are renting you, would be clean as they had insisted I make sure my last one be impeccably clean.  Not even close, it was disgusting.  I mentioned this an all the guy did was vacuum the floors.  No car wash, no professional  cleaning of the interiors.  The car itself was a 6 cylinder 2015 Impala Lt, what a let down.  If I am paying 800.00 plus a month, than I should be getting a higher standing car w great mileage.  To be driving a car that is well made, not one that sounds ragged.  

I am gonna have to return the car which I shouldn’t have to do, in order to get something else which can be a process.  

So I guess I will have to use the other Hertz location which is in North Plano, a lot further from my home.  They should be treating me with respect and making sure I am happy, as I am making them a lot of money.  Not even close.

 8 years ago (23-11-2017)

Awful. I missed my appointment by 30 minutes and they gave my car away and offered me a compact car as my only option.

 8 years ago (16-12-2017)

I’ve used many car rental companies and that is my first time with Hertz, supposedly the largest… Well… very unpleasant experience at the Josey Village, 2909 Forest Ln #500, Dallas, TX 75234 office: the stuff was not friendly, neither very helpful – the feeling you get in this office is all they care about is getting you to pay as many extra charges as possible; they didn’t have cars available even though reservation and appointment were made well in advance; while there they made a customer drive to a shop for an oil change so they can rent the car – that’s ridiculous!!!
At the end, they charge me over $255 for their stuff didn’t record correctly the return date of the car, thus inflating our rental time with 8 days! In addition to that they charged us $25 for toll charge for getting once on a toll way with max $5 charge – that’s 5 times the max possible charge, and truly over 10 times the actual charge. 
Truly this office of Hertz is a BIG HOAX! Avid if all possible!

 8 years ago (07-02-2017)

This is a great place with great customer service. I came in to pick up a car for Lyft and had recently visited another Hertz location and the difference was night and day. They were super busy as to not be able to acknowledged all the people coming in to the store, but they were resilient. Not only were they able to greet the clients coming in and direct them to the appropriate team member, but they also carried conversations with the regular clientele and made the atmosphere that much comfortable and heartwarming. You can tell that when you have great customer service you will draw more business into the door, the previous Hertz location that I visited did not seemed busy at all. Great job Guys!

 9 years ago (02-12-2016)

Believe the poor ratings.  Had a reservation through State Farm.  Reservations Was ignored and didn't have a car for me when I showed up today.  Will never use this location.  Smh , poor service . 

 8 years ago (29-08-2017)

Comment on this business

Map, Satellite View
Street View

to add Hertz map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=hertz&id=1035445&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/hertz-i1035445.html" target="_blank" title="Hertz">Hertz</a></p>

Reviews, get directions and contact details for Hertz

Find nearby businesses, restaurants and hotels

We use cookies