Hertz

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Address: 2909 Forest Ln #500, Dallas, TX 75234, USA

Phone: (972) 243-7818

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State: Texas

Zip Code: 75234

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Reviews

Initially I was happy with this location, as they had rented me a 2016 Toyota Camry through the Lyft/Hertz driver program.  It wasn’t until I came to return the car that I had problems.  The main guy in charge accused me of having a dog in the car that there was dog hair in it.  He did not believe me when I pointed out it was my hair with pieces of lint.  That no dog was ever in the car.  So I took the car to a car wash.  

As a Lyft driver I decided to rent a car again as the holidays wapproaching.  Well you’d think the car they are renting you, would be clean as they had insisted I make sure my last one be impeccably clean.  Not even close, it was disgusting.  I mentioned this an all the guy did was vacuum the floors.  No car wash, no professional  cleaning of the interiors.  The car itself was a 6 cylinder 2015 Impala Lt, what a let down.  If I am paying 800.00 plus a month, than I should be getting a higher standing car w great mileage.  To be driving a car that is well made, not one that sounds ragged.  

I am gonna have to return the car which I shouldn’t have to do, in order to get something else which can be a process.  

So I guess I will have to use the other Hertz location which is in North Plano, a lot further from my home.  They should be treating me with respect and making sure I am happy, as I am making them a lot of money.  Not even close.

 9 years ago (23-11-2017)

Awful. I missed my appointment by 30 minutes and they gave my car away and offered me a compact car as my only option.

 9 years ago (16-12-2017)

I’ve used many car rental companies and that is my first time with Hertz, supposedly the largest… Well… very unpleasant experience at the Josey Village, 2909 Forest Ln #500, Dallas, TX 75234 office: the stuff was not friendly, neither very helpful – the feeling you get in this office is all they care about is getting you to pay as many extra charges as possible; they didn’t have cars available even though reservation and appointment were made well in advance; while there they made a customer drive to a shop for an oil change so they can rent the car – that’s ridiculous!!!
At the end, they charge me over $255 for their stuff didn’t record correctly the return date of the car, thus inflating our rental time with 8 days! In addition to that they charged us $25 for toll charge for getting once on a toll way with max $5 charge – that’s 5 times the max possible charge, and truly over 10 times the actual charge. 
Truly this office of Hertz is a BIG HOAX! Avid if all possible!

 10 years ago (07-02-2017)

This is a great place with great customer service. I came in to pick up a car for Lyft and had recently visited another Hertz location and the difference was night and day. They were super busy as to not be able to acknowledged all the people coming in to the store, but they were resilient. Not only were they able to greet the clients coming in and direct them to the appropriate team member, but they also carried conversations with the regular clientele and made the atmosphere that much comfortable and heartwarming. You can tell that when you have great customer service you will draw more business into the door, the previous Hertz location that I visited did not seemed busy at all. Great job Guys!

 10 years ago (02-12-2016)

Believe the poor ratings.  Had a reservation through State Farm.  Reservations Was ignored and didn't have a car for me when I showed up today.  Will never use this location.  Smh , poor service . 

 9 years ago (29-08-2017)

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