Hertz

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Address: 2144 E Garvey Ave S, West Covina, CA 91791, USA

Phone: (626) 859-2233

Website

State: California

City: West Covina

Zip Code: 91791

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

All I can say is, they try their best to get you on your way, but every time I've  reserved an economy car, which it's been 3 times these past 3 months, their computers accept your reservation and when it comes time to pick up the car, they have to search their list of cars that are supposed to be there and run down to their storage lot and find out the reservation are over booked and the cars that are supposed to be there aren't there yet and you know how hard there trying to get you on your way.  That's the best thing I can say about this Hertz.

 8 years ago (17-12-2017)

I only ever come to this location because it’s the closest one that AAA goes through for car rentals. However my experience yesterday was beyond horrible. The man that helped me treated me extremely bad. He spoke to me as if I was a 2 year old child which I did not appreciate and when I told him that he was even more rude. He was even more upset when I did not purchase their insurance or their gas. I would not refer anyone to this location.

 7 years ago (09-02-2018)

Super small location. I went to return a car and there were like 10 people squeezed into the small office, but the 2 employees behind the counter were great and helped us all in a timely manner.

 7 years ago (29-01-2018)

Facility could be improved in my opinion (defined parking areas, more space to rotate cars around, bigger and modern office, etc.), but the staff seemed to work with what they got to their best ability. Hats off to the staff and their experience with all the different types of rental situations that I witnessed when picking up and dropping off my car (leisure, insurance, business, etc.). Also, I want to thank the employee that insisted on dropping me off to my home after knowing that I didn't have a ride home, despite my close proximity to this Hertz location and the workload present in the office. That seemed going above and beyond to me.

Update: Last two visits resulted in a few hours of wait due to lack of cars (one leisure and one from Norm Reeves Honda). It's out of the control of the reps at this location, but several customers waiting for cars for hours is unacceptable. In my last visit particularly, the few cars that came in were turned around so quickly, that my car was presented to me still uncleaned- dirty floors, dirty windshield, dusty dashboard- and possibly overdue on maintenance (maintenance reminder sticker had a mileage that was approximately 1,000 miles overdue). Others at least had their cars given to them still soaking wet from the quick hose wash. I had to let an older woman that arrived after me get into the next available car because she had to pee and had to make a long trip back to Atlanta (she needed the car more than me). Another family's roadtrip was being delayed. Another was being denied the car class they reserved. All this while standing most of the time (13 customers and four chairs) and listening to a constantly-ringing phone (the representatives were constantly in and out- mostly out). Overbooking seems to be more prevalent at this location nowadays due to the contracting of rentals to the local car dealerships and location (only Hertz in the area that's not at an airport). Hertz definitely needs to address this with more staff and more cars (on top of a better facility). It saddens me as a loyal Hertz customer for almost a decade that I have to downgrade this particular location to two stars- and that's only for sympathy for the poor workers behind the desk who probably wanted to quit that day.

 8 years ago (17-07-2017)

Good customer sevice, just slow in getting the car ready and the car had lots of damage around the body and a non working usb port. It was very nive that they got me a complimentary Lyft to my next destination

 7 years ago (31-01-2018)

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