Hertz

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Address: 6701 Convair Rd, El Paso, TX 79925, USA

Phone: (915) 772-4255

Website

State: Texas

City: El Paso

Zip Code: 79925

Opening Hours

Monday: 5:00 AM – 1:00 AM
Tuesday: 5:00 AM – 1:00 AM
Wednesday: 5:00 AM – 1:00 AM
Thursday: 5:00 AM – 1:00 AM
Friday: 5:00 AM – 1:00 AM
Saturday: 5:00 AM – 1:00 AM
Sunday: 5:00 AM – 1:00 AM

Update Info

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Reviews

Hidden charges I didn't know about when renting online. Took an hour simply to rent a car. The car was nice. But the hassle getting the car was not worth it.

 8 years ago (26-12-2017)

Always sold out of full size 4x4 pick ups. I always try to reserve a week in advance. Nope.
Also, Enterprise ALWAYS upgrades me to something sweet if they can't accommodate my request. I am a Hertz gold member with many points but this location NEVER upgrades me for my inconvenience. 

Piss poor service and I'm sick of it.

 8 years ago (28-08-2017)

We booked through Priceline and was satisfied  with the price  of the compact car we got. But do not expect customer service. The guy at the counter that checked us in which never gave us his name was rude. He had a personality of a peanut. Nobody was at the airport and we went he was sitting down and it was like we were bothering him to go over our  rental agreement. I gave Hertz 2 stars  because the car was what I expected and I enjoyed my ride in it. I also want to tell Hertz that upon returning my car  A gentleman named Felix helped me. He was very nice, he asked me if I enjoyed my stay in El Paso, he asked me if the car was fine if I had any problems. He had a smile on his face which made it seem like he was happy I was there. Very different from how the service person was upfront. I told him I was going to write a review and I wanted his name  And he said sure please do our survey also. I think you need to switch their employees around and put the person who checked my car in at the front desk and the person who's at the front desk well I really do not know where to put him.  Overall it hurts does not give me a better price I definitely will not go there for customer service. I rather rent to where I normally do which is enterprise, pay a little bit more, but feel that they respect me and appreciate my business.

 8 years ago (30-07-2017)

Rented a specific car, got a different one with a damage tag on it, without mats

 7 years ago (18-04-2018)

Not happy! Usually I have good experiences with Hertz and I am a Hertz Gold member using them a lot....but not this time in Amarillo. I had a flight delay due to the weather and phoned Hertz letting them know that my plane would not arrive until just before midnight. The woman told me they closed the counter at 11:00 PM but would make arrangements to have either a person there or the keys for me. Besides, there were others on the plane with reservations - turned out there was only one other who had a Hertz reservation. I arrived at the counter before midnight and nobody was there nor were there any keys/note for me or the other guy. All of the other counters (Avis, National, etc.) had someone behind the counter to meet the customers....but not Hertz. So, I called the Hertz 800 number and of course the guy apologized and told me he would report this to his supervisor and I would hear from him: this would be take care of. It is now three days later and I still have heard nada....nothing. So, not only was the service at the counter disappointing but also there was no follow through. This is corporate America at its best not taking care of the customer. Resolution for what turned out to be my problem despite the fact that Hertz created it: I rented from Avis. I used to use Avis exclusively but switched to Hertz a couple years ago. Perhaps I will rethink the wisdom of my switching to Hertz!

 9 years ago (18-05-2016)

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