Payless Car Rental

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Address: 3819 Presidential Blvd, Austin, TX 78719, USA

Phone: (512) 961-5295

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State: Texas

Zip Code: 78719

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Reviews

Made a reservation for absolutely no reason. The guy at counter was so lazy and clearly unenthusiastic and not helpful whatsoever. He put us in a car with a flat tire and then when we came down to get another car he said that a minivan was our only option because they ran out of other cars. Meanwhile two other customers behind us made reservations as well with no cars to rent to them. UNACCEPTABLE. No one should use their service.

 8 years ago (30-06-2017)

Never had such a bad experience with a rental car as I did here... and I travel quite frequently.  They claim I returned my car a full 27 hours later than I actually did.  They also billed me over $100 for fuel charges when I filled up at the gas station RIGHT outside the airport entrance and the tank was OVER full when I returned it.  That right there tells me they are 100% shady lying thieves and probably pull this on every single car hoping that only 50% or so will catch it and bother with filing a dispute on their website.

I am a military employee and our entire command will NEVER utilize this company to rent a vehicle from again.  This is a downright fraudulent attempt to rip-off the US Government.

AVOID THIS COMPANY AT ALL COSTS.

 8 years ago (03-04-2017)

I have had a horrible experience with this company in trying to get a refund.  Insurance was inadvertently charged to our rental, and the process to get the refund has been an absolute nightmare.  After we thought we put a ticket in for a refund, it turns out that ticket was never placed.  From this point on we made sure to document every person we were talking to.  As we kept getting the run around when calling the call center, this list became quite large.  Almost every person at the call center had a horrible attitude towards me; like i was trying to pull one over on them, when I was simply trying to get my problem resolved quickly.  Every time you ask a question about your order you need to wait 72 business hours for a response.  A long resolution time is due to ineptness of the people at the call center coupled with this wait.  This issue still has not been properly resolved.

 8 years ago (22-05-2017)

Both the employees that I've encountered at Payless have been very courteous and helpful. They give me the best deal and offered great service. I'm definitely going to be using only their service in Austin.

 8 years ago (01-05-2017)

Dropped car off at the airport, company never sent me receipt as promised.  When I called to ask for receipt, rental was still open.  Instead of fixing situation, they picked an arbitrary return time and charged me for an extra day!  Opened a customer service ticket with no resolution. Unbelievably bad service especially for active duty military customer.  Paid $200 for a 1 day rental which included charging $37 for refuel when needle was still on full.

 8 years ago (07-06-2017)

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