Hertz

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Address: 222 W 6th St, San Pedro, CA 90731, USA

Phone: (310) 832-2397

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State: California

Zip Code: 90731

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Reviews

I usually try to stay positive with my reviews, but in all conscience, I simply cannot recommend this branch nor Hertz as a company overall. I am a President's Circle Gold member and I have not had one good, hassle-free experience renting from this location (I've mistakenly done so at least half a dozen times). I've had issues with everything from credit card error to long wait times, but the straw that broke the camel's back for me was the over 1.5 hour long false promise of pick-up from my house which cause me to be late for my meeting. I called several people, including corporate office, but no one claimed responsibility. I've since switched to Enterprise across the street and am much happier. Again, run, do not walk, to another car rental company.

 9 years ago (20-11-2016)

This will be our second time- very helpful.   Great price.  My whole family uses these guys!

 9 years ago (09-06-2016)

I always rent cars from hertz, I am a gold member and I am always satisfied with the car I get, the cleanliness & the service.

 9 years ago (15-11-2016)

Incompetent doesn't even begin to cover it.

 8 years ago (29-03-2017)

If you rent from this Hertz location in San Pedro, be prepared for some serious incompetence.  I tried to get Southwest Airlines Frequent Flier credit here (like I do at any other Hertz rental location) and the agent didn't know what that was! He argued with me 3 times saying the Hertz Southwest discount code is the frequent flier number.  When I explained to him the Southwest number is unique to me and the Hertz discount belongs to Hertz and whoever uses it, he didn't have a response that made sense.  On top of that after confirming I could use cash at the rental return, I returned only to find I couldn't and the rental agent didn't know.  I called Hertz customer service and waited on hold 14 minutes to speak with an agent.  She listened to me, offered to email their managers and did nothing to get me the points credit from Southwest.  From now on I'm using Hotwire or Priceline.  There is no customer support there, but it is half the price.  Dealing with Hertz directly is not worth the "1 star" service. 

 10 years ago (06-08-2015)

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