Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 17303 S Western Ave, Gardena, CA 90247, USA

Phone: (310) 323-9577

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State: California

Zip Code: 90247

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Reviews

I am a frequent Enterprise car rental customer. "Shay" provided horrible customer service as I walked in and asked her advice on what to do with my Enterprise rental car that was having safety alarms blinking.  She told me to drive 25 minutes (North West) to LAX and they could do a car exchange there, no exchanges at her location. I told her that I was staying near DTLA (which is North East) and not heading in that direction towards LAX and if she could call the Enterprise closest to where I was residing to see if they can do a car exchange. She told me "No, I don't do phone calls for customers. You'll have to call yourself." I replied, well, since you know the number and the verbiage to explain my situation, can you please call for me since it's a safety concern. Shay said, "No, I don't do phone calls for customers, but I can give you the number and you can call yourself." There were no other customers in the office nor any other car in the customer parking lot. I don't understand why she could not call for me as the minimal effort especially that is a SAFETY concern. She is shameful standard for customer service. Shay needs to go back to remedial lessons for customer care, preferably she should be fired. If something happened to me and I got into an accident, I would have legitimate grounds for action based off her negligence and failure to act. 7/11/17 Enterprise location in Gardena CA on Western and Artesia at 11:00 am.

I have never complained about Enterprise as I have been treated well and with welcome arms from my Stockton Auto Mall location, until this incident.

 8 years ago (13-07-2017)

No car available with reservation.

 11 years ago (20-01-2014)

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Reviews, get directions and contact details for Enterprise Rent-A-Car

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