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LOFT

  1. Illinois
  2. Schaumburg Department Store
  3. Schaumburg Shoe Store
  4. Itasca Clothing Store

Reviews, get directions and contact details for LOFT

LOFT

Story

Your Schaumburg, IL LOFT is all about effortless, undeniably feminine style. Our clothing is modern and casual, featuring tops, sweaters, dresses, pants, jeans, shoes, accessories, petites, maternity and more. At LOFT, we create clothing that works everywhere in a woman’s life – at home, at work, on the weekend and beyond. Carefully crafted, undeniably feminine and ultra-wearable pieces that are about the vibe as much as they are about details. Welcome to LOFT.

Address: 601 N Martingale Rd, Schaumburg, IL 60173, USA
Phone: (847) 240-2402
State: Illinois
Zip Code: 60173


Update Info
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Reviews
Let me begin by saying this is a only review of the customer service at this Loft location. I am a big fan of Loft in general and do most of my purchasing online for the deals, etc. That being said, I returned quite a few items that I had purchased online during cyber Monday to the store in Schaumburg. I was out and it was the most convenient thing for me to stop while I was running other errands instead of returning the items through the mail. From the minute I stepped up to the counter, the sales woman treated me very poorly. She was visibly frustrated when I apologized for having a lot of returns. She proceeded to tell me that I shouldn't return my items to this store because it was going to mess up their sales numbers. She told me multiple times that I could return them via mail, to which I mentioned that it was more convenient for me to stop in the store than send them in the mail. She asked me why I chose that particular store to return the items. She did not smile at me once and was visibly annoyed the entire time - making faces and noises. It was very uncomfortable to stand there while she haphazardly ripped all of the clothing out the plastic bags and threw them here and there while she processed the returns. I've returned online purchases to this location in the past and have never been met with such rude service. The woman who "helped" me had long, dark hair and is probably mid-40s. I know she has worked at this store for a while because I've spoken to her in the past when I've shopped there. Maybe she was having a bad day or something, but I was made to feel unwelcome in the store and literally yelled at for returning items according to what is allowed via company policy. Not ok in my book.
11 years ago (10-12-2014)
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