National Car Rental

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National Car Rental - Bypass the Counter at the Airport. Find low car rental rates for business and airport car rentals. Join Emerald Club, our frequent renter program to save time and money.

Address: 19601 Maplewood Ave, Cleveland, OH 44135, USA

Phone: (844) 806-3354

Website

State: Ohio

Zip Code: 44135

Opening Hours

Monday: 6:00 AM – 12:00 AM
Tuesday: 6:00 AM – 12:00 AM
Wednesday: 6:00 AM – 12:00 AM
Thursday: 6:00 AM – 12:00 AM
Friday: 6:00 AM – 12:00 AM
Saturday: 6:00 AM – 11:00 PM
Sunday: 6:00 AM – 12:00 AM

Update Info

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Reviews

I have been renting from National Car Rental for the past 10+ years and I am extremely happy with both the cars available and customer service. I travel 40% of the time for work and we have a few options when it comes to rental cars but I feel National has one of the best loyalty programs and if you have any issue they work with you to clear it up quickly. They care about the customer which is kind of a rare things nowadays and even though I only had one issue during this time it was taken care of immediately.

 8 years ago (12-01-2018)

The National car rental center at Hopkins airport in Cleveland has consistently provided excellent customer service with friendly attendants and late model and low mileage car rentals. Being an Emerald club member, I simply get off the car rental airport shuttle, walk past the counter, out to the lot, and then pick whatever car in the Emerald isle that I want... just like the commercials! When a lot attendant has been present, they have often offered complimentary upgrades depending on availability. Then, since my payment info is attached to my account, I drive to the gate, greet that attendant, show my ID, and get a hearty "Have a Nice day, and thanks for renting with National!".  What more could you ask for?

 8 years ago (27-12-2017)

I had an excellent experience with National. Can't complain really. I had made a reservation for an economy class car, even though I am an Emerald Executive club member, to save some money. When I arrived, there were no economy class cars left, but a representative immediately directed me to the executive aisle and told me to have my pick of whatever car was there. I did just that with no issues and they still charged me for an economy class vehicle. I really appreciated how easy it was to get a car, even when my original class of car wasn't available and how friendly everyone was. Thanks National!

 8 years ago (24-01-2018)

Bear in mind that their normal rates for a mid size car are higher than their competition.  I would give them 4 stars if I had to pay the normal rates.  Fortunately, I get a negotiated rate.  I have rented for several weeks  each year the last four years or so.  As such I am an Executive Emerald Club Member.  I like being able to pick from their selection of cars, small SUVs and mini-vans.  Usually, the selection in the Emerald Club lane is adequate.  The Executive lane has a few premium selections, so occasionally this helps me.  Anyway, I like renting from National.

 8 years ago (30-12-2017)

The manager on duty at CLE on the morning of Jan 11, 2018 was exceptionally helpful and courteous in resolving an issue with the charge on the rental from Jan 2. I very much appreciated his professional approach and personal demeanor. He is a valuable asset to National Car Rental in this age of automation and impersonal transactions.

 8 years ago (17-01-2018)

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