Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

"Besoin d'une voiture près Aéroport de Paris-Charles-de-Gaulle? Choisissez Enterprise Rent-A-Car pour des locations faciles, rapides et en toute confiance. Nous sommes fiers de faire un effort supplémentaire pour nos clients et avons un grand choix de voitures et de camionnettes disponibles à la location. Découvrez nos offres et réservez votre véhicule dès aujourd'hui."

Address: 554 Water St, Chardon, OH 44024, USA

Phone: (440) 285-8100

Website

State: Ohio

City: Chardon

Zip Code: 44024

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews

Very friendly staff, was very thorough in thepre check to avoid disputes during return. Waiting time was good. Easy pick upand drop off.Contract was honored and transaction was efficient. Car given was new and in good working condition.

I had a great experience from the team at this Enterprise location. Not sure why others did not have the same. From the moment I picked up the car, I was given excellent service. The team meticulously inspected the car for any damage. They ended up giving me a great car. My return was really smooth as well. I was greeted by a very friendly agent who was gracious in assisting me. Could not have had a better experience.

BEWARE!!!!!!!! I have just dropped a car off in Limoges after hours drop off  and have just received a damage report for £2,500 wow !!!!! I drove from airport straight to limoge on the motor way never left the car and the said it has undercarriage damage !!!!!!! IAM disputing this issue . Never had this with a car hire company before . Beware . Asked for photos but none have materialised as yet . I have read the other reviews and this seems to be a way of collecting extra money . Rent from enterprise at you own risk !!!!!

Amazing service. Arrived after an 8 hour flight with a tired family and way too much luggage for the car we reserved. Wissam took the time to show up every available car and loaded our luggage several times until we found the car we needed. Incredibly friendly, patient, and kind. Then, we ended up damaging the car in Strasbourg and brought it back with significant damage. The woman who checked us in saw that we had the damage waiver and took less than 5 minutes to check us in and send us on our way to the flight. It was a fantastic experience for my family. Thanks!

If possible, I'd give this place negative stars. We came to pick up our rental car after landing from our flight and the moment we get here we're told that there are no cars left for us to rent out which is ridiculous because we received no email or any sort of communication regarding this and basically was left out to roam around different places to rent out cars with no help. When asked to speak to a manager, they tell us that there's no one we can currently speak to and that their manager is aware of the situation, which brings me to another point of frustration because leadership was aware of this situation but chose not to inform us. Enterprise, please learn to communicate with your customers of any situations related to this. We will not be coming back with this sort of service.

ABSOLUTELY AWFUL - A COMPLETE SCAM This was a terrible experience. Truly. Not only did they charge extra for damage that was already on the car and was pointed out to us by the costumer service woman before we drove away, they refused to view the contract that showed that we had damage protection, AND THEN PROCEEDED TO CHARGE AN ADDITIONAL €6,000 3 days after returning the car. The car itself was in terrible condition, and like other reviews state, all documents that were signed were in French and impossible to understand. When we tried to to complain on the costumer service lines, they hung up before we could even finish our sentence. Terrible experience. We will never rent here again.

Rented car at Entreprise/CDG airport in December 2021. Car apparently had pre-existing damage on wheel caps: didn't find out until car was returned at FRA airport. We should have known something was up as staff at CDG kept reminding us that car had to be checked beforehand. We tried, but it was difficult to accomplish as cars were parked very close each other in airport parking; we could barely get our our luggage into it. Of note, the staff was very friendly throughout. Of course, Enterprise tried to charge us for a pre-existing damage that we never even noticed. Upon request, this charge was blocked as fraud by our US credit card. Of note, we also made a dent in the car for which we fully paid. Will of course never, ever rent anything from Enterprise/National in Europe ever again.

Overall very good experience. I rented a small SUV from CDG Enterprise for three days in January 2023. The car was brand new and was very nice to drive. The rental process was seamless and trustworthy. William was a very friendly and polite staff. The return process was also very good and the deposit was returned well in a few days after returned the car. The only concern is, when I returned the car, one of the staff asked me to sign on the returning related document, and the document said 180 euro or something. I asked him directly what is the price since I pre-paid the rental fee online, and the insurance for full coverage was less than that. He looked a little confused by himself, and asked a manager. His mistake was corrected in a minute, thus I signed only for the insurance. However, I think it is very important to check the price in the document, and ask a query if there is something that does not look right before put a signature on it. I think this kind of mistake can always happen especially in a rental car business where different staff may work in different days and time.

Real Scam. I have rented a car in august 2022 from enterprise CDG Paris. The car was full of scratches the time receiving the car, although both agents told me not to worry about as car is fully insured. Now after 3 months they are claiming 1900 euro and sending a threatening email. Respect your name and customers.

They do not know what customer service is. Avoid at all possible costs if you can. They will not honor your Enterprise reservation and worse, will go into the system and delete the record so the only remains will be your confirmation email. Shame on Enterprise for allowing their good name to be spoiled rotten by these inconsiderate staff!  Update: And they still charged me €200 without even renting me a car! They will not refund me and now I have to fight it through the credit card to get my money back for a car they refused to rent to me! They deserve to go out of business.

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Enterprise Rent-A-Car

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