Payless Car Rental

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Address: 890 N York Rd, Elmhurst, IL 60126, USA

Phone: (224) 220-0603

Website

State: Illinois

City: Elmhurst

Zip Code: 60126

Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

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Reviews

Brad is the BEST!!  He went above and beyond to get me the best rate and assure convenience for me.  BTW, Payless has the most amazing rates you'll find.

 7 years ago (30-01-2018)

First of all, Hotwire made the mistake of sending us to the wrong location. This is the 2nd time this has happened to us when we tried to book a rental car reservation with them. The right location's cars were 4x the price of our booked reservation. They would not honor the booked price we had online. So we had to pay for an Uber to get to the so-called right/wrong location. It was much further away from the airport. Once we got to the so-called right/wrong location and explained what happened, instead of them helping us, they made our situation worse by trying to capitalize off of our misfortune. They wanted us to pay an extra $25 to drop the car back off at the original location that we were supposed to be at in the first place that was 4x higher!😔 I feel that this was wrong. They knew that we had been duped by Hotwire. So they tried to dupe us again because they knew we had a flight to catch the next day and that it would be inconvenient for us to bring the car back to that location. I guess we'll be taking an Uber back where we came from instead of paying the extra $25. The Uber is cheaper. It's sad that customer service has come to this price gouging. I don't recommend Hotwire, or this rental car place to anyone.😣

 7 years ago (12-12-2017)

Great cars and friendly efficient staff at economical rental rates at the Elmhurst location.

 7 years ago (09-01-2018)

I rented a car from here from 9/23 to 10/2. Since then I've called 4 times including today to get a receipt for this rental.  I need the receipt in order to be reimbursed from my insurance company.  First three times I called they took down my informaiton and never called me back.  Today, when I called a guy was helping me, but claimed he couldn't find me in the system.   HMMMM, you can charge me, but not find me in the system.  Then when he actually did find me, he kept trying to send the receipt to my e-mail and it was not working.  Resulting in,  can I call you back? I need to figure out why this isn't working.  There should be no reason why he cannot provide me a receipt especially since I've been calling since the day I returned the car. What do I have to do in order for this business to take me seriously as a customer?

 7 years ago (11-10-2017)

Attempted to rent a car from this establishment today  and the man who was working the counter insisted that my rental car would be the pickup truck in the lot. After indicating that I could not drive a pickup truck because I would be driving in the city and needed a place to safely store my luggage, the employee stated that I would need to pay for an upgrade to a mid-size car if I wanted any of the other cars they had available. It should be reasonably assumed that someone renting an economy car does not want a pickup truck. If I wanted a truck I would have asked for one. The thought that they had many other cars on the lot, but that he said I would have to pay more if I wanted to drive anything other than a pickup is insane. This is not good customer service. I have rented from this location before, but I will be taking my business elsewhere from now on. The employee was rude, unhelpful, and obviously couldn't care less if he had our business.

 8 years ago (07-07-2017)

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Payless Car Rental

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