The Car Store

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About

We love Cars--We love People.. Come experience The Car Store difference.

Story

"Three Great Locations to serve YOU!" **Come and experience The Car Store difference.** Our Business is helping you get to yours--Proudly serving the Eastern Shore since 1995.

Address: 2520 N Salisbury Blvd, Salisbury, MD 21801, USA

Phone: (410) 860-5559

Website

moc.avramlederotsraceht@pohsibb

State: Maryland

City: Salisbury

Zip Code: 21801

Opening Hours

Monday: 8:30 AM – 8:00 PM
Tuesday: 8:30 AM – 8:00 PM
Wednesday: 8:30 AM – 8:00 PM
Thursday: 8:30 AM – 8:00 PM
Friday: 8:30 AM – 8:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

My visit to the car store was 3/27/18. It was the worst customer service I've ever experienced in my life. John Parker was my sales rep. He seemed like a really nice guy on the test drive. Afterward, I was approved for the car & he told my brother and I that we could spend some time viewing the specs in the vehicle while he did the paperwork if we wanted. We spent all of (maybe) 10 minutes in the car before discovering that the radio is broken and the sun glass box case above the dashboard literally falls in your lap if you open it (making it nothing more than a prop). At this point, John came & knocked on the window to let me know the paperwork was ready & it was time for me to set up my insurance & go into the finance office. I pointed out the flaws I noticed in the vehicle & his nonchalant response to both issues was "oh, I can get that fixed for you". As we got out of the car he also pointed out that the rear seat headrests in the vehicle were missing. Please note that HE brought up the head rest issue. I was completely unaware of it, as I'm sure most people would be  because you'd expect a vehicle to have basic safety equipment if you're going to drop 12 grand right? Not the point. John went to confer with his manager "Dave". He came back & said, "Well, I can fix the sun glass holder,  but you fix the radio" (first inconsistency). I pointed out that when we were in the car & googled the issue it seemed to be a recurring problem with that vehicle & I didn't want to keep replacing radios. At this point his demeanor changed & he and Dave began to act as if I was causing problems by wanting to be aware of the true condition of the vehicle. I let John know that the only person I wanted to deal with after that point was his manager, to which he smirked and tossed my paperwork on the desk in front of me. I suppose they thought that a young female would nod and smile & let them rob me without asking any questions? John spent the remainder of the evening hiding at his managers desk and making remarks under his breath. It almost seemed like we came to an agreement when the manager (Dave) said that if I bought the car, I could come back in the morning to have it looked at. I asked him to put it in writing on the "You Owe, We Owe" form that I would sign at the end of the paperwork. All I asked was that they fix the sun glass holder, take a look at (NOT pay for or fix) the radio, and to honor their word about the headrests (which again I did not initiate or ask for, John volunteered himself for the task). Dave said that I was "making things difficult" by asking for them to put it in writing, which I take to mean they never had any intention of doing anything they said they were going to do. I find it humorous that Dave even had the balls to make a comment to the effect of, "Once you drive off the lot, that car's problems are between you and the bank. I walked out. Nice try guys :)

 7 years ago (28-03-2018)

Bought a car Saturday was very Happy with the car and my salesman but after that it went down hill the price they advertise on the internet is all wrong after the deal was done and signed they upped the price by 4000 dollars and after we agreed on the down payment they keep asking for more. I bought alot of new cars from all over the shore and I must say the car store was the worst of them all. If you go just check the price all the way to the end.

 7 years ago (01-03-2018)

Good Service department, they pick up my car for service because I work right next to them!

 7 years ago (23-03-2018)

This place was a huge waist of time as I called about a particular vehicle and clearly stated I had a trade in and even made them aware as to what other dealers were offering me for the car, I did the online credit pre approval form with a quick approval I also stated I had some cash to put down. Everything seemed to be going as expected until I made an appt. in the morning to get my car appraised, after showing up there the salesman didn't even recall talking to me even though I said I had an appt. with you just talked to you yesterday. after refreshing his memory nobody was there to look at my car so that wasn't set up right. furthermore, I asked to see the truck and jeep suv as I was trading in one vehicle for two, he stated after research that its not in inventory anymore it sold a week ago. ok so you wasted my time wanting me to come in to do your lazy ass sales approach. at this point I was heading out the door and he stopped me asking if I wanted to see a newer vehicle at that point I laughed it off and left. see all they want to do is get you in there even if its LYING to you, very DISSAPOINTED. do not waist your time if you value it.,.

 7 years ago (27-02-2018)

If you want to buy a car and get the best price and to work with people who will ease the stress of new car purchasing go to The Car Store!

 7 years ago (07-11-2017)

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