The North Face

Reviews, get directions and contact details for The North Face

About

We exist to inspire and enable athletes to push their limits - to seek new routes, new lines or new distances and to NEVER STOP EXPLORING.

Story

The North Face® offers an extensive line of technically advanced outdoor performance apparel, equipment, and footwear. We push the boundaries of innovation so that you can push the boundaries of exploration. We remain deeply proud to be the first choice of the world's most accomplished climbers, mountaineers, extreme skiers, snowboarders, endurance athletes, and explorers.

Address: 3333 Bear St Ste 207, Costa Mesa, CA 92626, USA

Phone: (714) 549-2107

Website

State: California

City: Costa Mesa

Zip Code: 92626

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:30 PM

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Reviews

This location seriously needs better management and staff training. 

I got accidentally charged for my item when I came in for a return. I called the store 4 times and spoke with 3 different people (including the manager and assistant manager) and waited 2 weeks to get the issue fixed. No initiative nor accountability was taken by the staff at TNF South Coast. I literally had to raise my voice + file a dispute with my bank before I was reimbursed. 

Throughout my many interactions with multiple staff at TNF South Coast, I did not once feel like anyone was addressing my issue (they brushed it off) nor were apologetic. Instead I got excuse after excuse. 

I am never returning to this store and I will not be purchasing another TNF item due to this interaction, which is a shame because I've been a long time customer.

 7 years ago (04-02-2018)

I like this place, it is what would you expect from a store in one of the most beautiful Malls in the country.

 7 years ago (25-03-2018)

great customer service and they have wide product selection

 8 years ago (26-12-2016)

Great customer service! Really nice enough staff.

 8 years ago (01-10-2016)

Got into the store 2 minutes before closing and couldn't find the shirt I wanted in my size. One of the employees went to go check and told me that they didn't have any in stock BUT the mannequin sitting on a top shelf might be wearing my size. He took down the mannequin, took off its arms, stripped it bare, and behold the shirt in my size.  

That is what I call dedication to their customers especially during closing time in the holiday season. 

Thanks North Face! You guys rock!

 10 years ago (19-12-2014)

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